Payroll Tax Operations Manager 1

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper.

We never stop working to find new, innovative ways to make that possible.

Qualifications

• 2+ years' experience managing a team in a service related business.
• Previous experience with payroll offerings is strongly preferred
• Passionate about developing others skills, abilities, and their careers.
• Proactively builds relationships / networks that enable current performance and future growth.
• Excellent written and verbal communication skills including the ability to communicate complex / technology issues simply.

Serves as an effective subject matter expert to cross-functional teams.

• Strong analytical skills with ability to draft and change plans to address business needs.
• Effectively manages projects : creates project plans, expected results, and clearly documented individual goals for team members and then ensures delivery of those results in a timely way with high quality.
• Ability to think start to finish about how to meet customer needs in a way that is operationally sustainable.
• BS / BA preferred or equivalent work experience

Responsibilities

• Translates the vision and values into a compelling strategy that drives day-to-day priorities as well as one year operating plans for the team.
• Owns the goals and plans for this team’s success and generates broad support across the business.
• Identifies and escalates conflicting priorities.
• Quickly, accurately and effectively resolves customer escalations.
• Owns the performance and outcomes of this team. Continuously assesses and improves processes within the team, and recommends improvements in processes they interact with.
• Creates an environment that ensures team members realize their highest potential by helping to identify and prioritize employee’s development objectives, giving continuous feedback in order to recognize achievement and share opportunities for improvement, and through development of effective performance evaluations.
• Partners with Payroll Tax Operations leadership team to improve both the customer and agent experience. May participate in cross-functional team projects.
• Continuously assesses and improves processes within their scope, including the impact on upstream and downstream groups, and drives improvements in processes they interact with while delivering excellent change management skills.
• Learns from successes and mistakes, applies the learning’s and makes the lessons relevant to others.
• Seeks out and capitalizes on opportunities for change that enhance the business, rather than reacting to circumstances.
• Prioritizes work to meet multiple deliverables and deadlines
30+ days ago