Laundry Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following :

• Responsible for the effective and successful management of resources, staff, productivity, and quality control.
• Review production necessities to meet demands of the hotel.
• Develop, manage, and assign tasks appropriately to ensure the laundry facility is organized.
• Plans team member schedules to ensure adequate services are rendered based on company standards.
• Manage the development and training of team members in efficiently producing high quality linen, proper equipment use and safety procedures
• Respond to all equipment breakdowns in a timely manner and troubleshoot electrical, mechanical, and plumbing issues.
• Perform team member evaluations. Take care of team member requests / issues (time off, vacations, concerns etc.).
• Assure cost effective operation of the laundry plant while maintaining a safe work environment for the team members.
• Troubleshoot and rectify supply shortages, quality issues, labor utilization, etc. Communicate any malfunctions to upper management.
• Manage preventative maintenance audits on all models of commercial laundry equipment. Read, interpret, and understand technical operation and repair manuals.
• Assist in all facets of operations when needed.
• Make constant contact with both internal and external guests to provide optimal guest service. This includes contact with various hotel departments in an effort to provide / obtain pertinent information needed to ensure proper guest service and superior quality is provided.
• May be required to work varying schedules that reflect the business needs of the Hotel.
• Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and / or other concerns of the Hotel and / or department.

KNOWLEDGE / SKILLS / ABILITIES

• Work in a fast-paced environment while maintaining attention to detail with possible interruptions.
• Dedicated to meeting and / or exceeding the expectations and requirements of internal and external guests.
• Trusted and is seen as a truthful individual who is highly respectful of others.
• Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
• Cooperate with others in the accomplishment of joint tasks and common objectives.
• Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
• Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.
• Ability to read, write, speak and understand the English language in order to write reports, evaluations, etc., and communicate with fellow workers and supervisors.
• Engage in considerable physical activity on a continuous basis.
• Operates hand tools, power tools as required.
• Can analyze data and drawing conclusions from written and computer generated materials.
• Remain alert throughout the duration of the shift and remain calm during emergency situations.
• Organize and prioritize work and meet deadlines.
• Comprehend and follow leadership’s instructions.
• Troubleshoot and solve various problems within the operations area.
• Perform duties within temperature ranges from hot to cold.
• Maintain a neat, clean and well-groomed appearance.
12 days ago