Delivery Analyst

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Delivery Analyst

Located in Plano, Tx

Full Time Schedule : Monday-Friday 8am-5pm CST

Pay Rate : $18.50 an hour

The responsibilities of the Delivery Analyst include managing client delivery requests, schedules, deadlines, site projects, client test, controlling day-to-day synchronization of operational tasks directly with Ops Leads and Supervisors. Executing, tracking, and validating all incoming management and client requests are closed out timely, procedures followed, check logs and control protocols are adhered to.

To be successful as a Delivery Analyst, you should be analytical with strong attention to detail. The Delivery Analyst possesses acute client awareness to make good judgements and quick decisions and should be able to interpret incoming client and operations data to identify potential client delivery impacts and work closely with Ops management to correct courses to mitigate impact on client delivery.

Job Duties :

Supports operations project coordination as it relates to operations in specific phases / needs in alignment with Conduent and client's expectations and business needs and as assigned by manager

Facilitate operations team meetings and calls

Maintain, monitor, track operations and client documentation, requests, and records

Monitor Window Book and USPS Postal One dashboard to ensure manifest jobs are imported, uploaded, and finalized on the Business Customer Gateway

Assist operations management to pull daily Zapp postage by job report volume and monitor job status according to SLA deadlines

Assist operations management to prepare daily reports / emails to support PAC billing data

Review, monitor and track operations system upgrades, changes, test print deployments, projects, and documentation

Draft, monitor and track basic plans and milestones

Identify and discuss solving operations issues and risks

Coordinate with operations staff and Warehouse to resolve inventory required on the production floor

Assist the warehouse lead to support inventory entries and inventory counts as needed

Assist in areas, as required

Requirements :

Excellent oral communication skills

Experience with databases and spreadsheets

Experience in Microsoft Office

Strong analytical, time management, and problem-solving skills

Must be able to multi-task while maintaining attention to detail

Ability to work independently and as part of a team

Must be able to pass a criminal background check and a drug screen

Pay is $18.50 / hour which may be below your state's minimum wage. Please take this into consideration when applying.

Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated salary range for this role is $38,400 - $48,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants : People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded : click here to access or download the form (https : / / downloads.conduent.com / content / usa / en / file / conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http : / / downloads.conduent.com / content / usa / en / document / cdt_adaaa_accommodation_pol.pdf) .