Help Desk Specialist II

Come make your mark with Watermark! 🎖️ FOUNDED BY USAF VETERANS  in 2007, we are proud to be a Service-Disabled Veteran Owned Small Business. 🌎  SUBJECT MATTER EXPERTS  specializing in security and risk management.

We’re intimately familiar with DOD security programs and mission requirements. ⭐  OUR CORE VALUES  drive every action we take as a company.

We strive to exhibit PERSPECTIVE, PASSION, COMMUNICATION, INTEGRITY AND ETHICS, and BALANCE in all we do. 💲  COMPETITIVE BENEFITS PACKAGE  to address our employees’ physical, mental, emotional, and financial well-being.

This includes 100% employer- paid medical insurance, ample paid leave, a free employee assistance program, and a competitive 401k savings plan.  At Watermark, our people come first!    Help Desk Specialist II  Provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support.

Documents, tracks, and monitors the problem to ensure a timely resolution.

In this role you will… Software installation and support of commercial software and related upgrades Update solutions database with applicable resolutions Monitors and enforces all IT policies and procedures Assist with setting up new users in IDAM and multiple level security LDAP profiles Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware Maintains, upgrades and repairs PCs / laptops and Window desktop applications for all systems Problem solving, hardware / software installation and configuration based on computing standards, and client support for all network and desktop 10-25% travel required Additional duties as assigned Experience Requirements :

• Minimum of 5 years experience in information technology or a related field SAP Experience required Other Requirements : Must be able to regularly lift up to 50 lbs.

May require sedentary work at least 50% of the time Reports to a physical location which occasionally requires the ability to traverse between buildings Ability to manage stress with a high degree of maturity / professionalism Demonstrated critical thinking and leadership skills and the ability to work well with others Effective verbal and written communication skills Security Clearance Requirements :