Associate Brand Protection Analyst

Overview

Associate Brand Protection Analyst

Wilmington, Delaware (US)

Monday-Friday, Standard Working Hours

Hybrid Work Model (3 days onsite / 2 days remote)

Want to be part of something bigger?

We do too.

If you want to contribute to a global success story, you'll fit right in at CSC. As the world's leading provider of business, compliance, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 8,400+ people around the globe.

As an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, Social Media profiles or posts and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.

Responsibilities

• Providing a primary point of contact for clients; 'Lead Analyst' role
• Analyzing the content of websites and e-commerce listings to identify infringing content
• Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content
• Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns
• Communication with customers around specific cases, outcomes and to gain product knowledge
• Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites).
• Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs
• Schedule regular customer calls
• Track action items from these meetings
• Handle current program requirements and questions
• Escalate issues to commercial support teams as appropriate

Qualifications

LI - CS1

INDP

J-18808-Ljbffr