Lobby Lounge Bar and Elate Supervisor

Overview

We currently have an opportunity for a well-rounded and seasoned Lobby Lounge Bar and Elate Supervisor with luxury bar and elevated coffee and tea service knowledge to join the Pier Sixty-Six Resort opening team. Focusing on our new artisanal coffee shop, offering an elevated selection of grab-and-go products and our Lobby Bar. This high-volume environment requires a passion for coffee service and bar operations. This space will combine barista skills with profound knowledge of bar products.

Reporting to the Director of Food and Beverage and the Assistant Director of Food and Beverage – Restaurant and Bar Operations, this role will be responsible for leading the Restaurant operation (including Bar Operation of the outlet) with passion and creativity, ensuring exceptional five-star service. This individual will take the lead in project managing the opening. In doing so, this individual will lead the efforts in recruiting, menu creation, creation of service standards and style and implementation of training, processes, and standards for a successful opening. This role will require assisting other F&B Outlets as needed.

Responsibilities

• Supervising and mentoring baristas, bartenders, and support staff, ensuring they deliver impeccable service and adhere to resort standards.
• Overseeing all aspects of lobby bar and marketplace operations, including staffing, inventory management, ordering, and stocking, to maintain high-quality service and uphold brand standards.
• Verifying all grab-and-go product expiration dates and ensuring proper rotation of products.
• Creating coffee art programming.
• Collaborating with the culinary team to develop and update menu offerings, ensuring they reflect current trends and guest preferences.
• Training and coaching staff on coffee preparation techniques, cocktail recipes, and customer service best practices to enhance guest satisfaction and drive revenue.
• Monitoring beverage quality and presentation, providing feedback and guidance to ensure consistency and excellence in drink preparation.
• Managing guest inquiries, requests, and complaints in a professional and timely manner, striving to exceed guest expectations and resolve issues to their satisfaction.
• Maintaining cleanliness and organization of the lobby bar and coffee shop, including bar tops, equipment, and seating areas, in accordance with health and safety standards.
• Assisting in developing and implementing standard operating procedures, service protocols, and training materials to maintain consistency and excellence in service.
• Collaborating with other resort departments, such as food and beverage, culinary, and guest services, to enhance the overall guest experience and drive revenue opportunities.

Qualifications

Benefits

As a valued member of the Pier Sixty-Six team, you will receive a comprehensive benefits package that includes :

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

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