Sr. Customer Assistance Representative (SCAR)
Enterprise Mobility at the Dallas Fort Worth Airport is seeking a responsible, dedicated person to join our team. This position pays $17.50 per hour and is located onsite at the DFW Airport at 2424 E 38th St, Dallas TX 75261. We offer :
- $17.50 / Hour
- Consistent full time 40 hour per week schedule
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and Development
- No Airport Clearance Required
Available schedules :
Sunday-Tuesday and Thursday-Friday 2 : 00pm-11 : 00pmSunday-Monday and Thursday-Friday 12 : 00pm-11 : 00pmThe Customer Assistance Representative (SCAR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Responsibilities :
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenancePerform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedQualifications :
Must be at least 18 years of ageMust have a valid drivers license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureApart from religious observation, must be available to work one of the following schedules as part of an operational shift bid including weekends, nights and holidays : Sunday-Tuesday and Thursday-Friday 2 : 00pm-11 : 00pm or Sunday-Monday and Thursday-Friday 12 : 00pm-11 : 00pmEnterprise Mobility / Enterprise Rent-A-Car / Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.