Program Supervisor

Job Description

Job Description

Program Supervisor

The Program Supervisor will oversee and manage the patient enrollment processes and the patient experience from the time of an appointment being scheduled through the time that the patient finishes their screening visit with the main focus on increasing conversions to randomization and decreasing on-site DNQs.

Job duties include but are not limited to the following.

DUTIES & RESPONSIBILITIES

• Review and analyze daily, weekly and monthly conversion and on-site DNQ metrics with a primary focus on correction of errors and adjustments to improve in the future
• Collaborate with the prescreen department ensuring effective reviews of all scheduled patients for all possible studies in order to decrease lost patients and increase patient conversion to qualifying studies prior to site arrival
• Collaborate with site staff to increase on-site DNQ conversion to other studies as well as gather feedback about on-site DNQs in order to inform prescreen and scheduling teams and decrease on-site DNQs
• Manage and oversee the ongoing site and prescreen chats with a primary focus on DNQ patients ensuring maximum study conversion and regular communication with the confirmations and scheduling teams
• Collaborate with the confirmations and site teams to develop, implement and oversee processes and movement on patients' pending medical records
• Assist management in collaborating with the site to provide the highest level of patient experience and appointment quality
• Partner with management in continuing the development, implementation, oversight, and improvement of processes and guidelines within the patient enrollment department ensuring the maximum number of patients arrive for scheduled appointments
• Development, implementation, and analysis of confirmation, no-show, and DNQ reporting including sharing of results with management and all involved departments
• Oversee the development of effective and patient friendly phone screens in partnership with the marketing supervisors and management making ongoing revisions as needed based on DNQ data
• Any other matters as assigned by management

KNOWLEDGE & EXPERIENCE

Education :

• Foreign Medical Graduate required
• Experience :
• Team and Project Management related experience required
• Experience in a clinical research environment
Credentials :
• N / A
• N / A

Knowledge and Skills :

• High typing speed (WPM) 50+ preferred
• Computer proficiency, especially Word, Excel, Outlook, and Google Docs.
• Excellent communication and team management skills.
• Outgoing personality Well-organized with attention to detail.
• All employees of DM Clinical Research, In any capacity, are expected to :
• Always treat others with dignity and respect
• Always conduct themselves in an ethical manner
• Comply with all local, state, and Federal, including FDA, regulations pertaining to the conduct of clinical trials on human subjects
• Comply with departmental and company expectations, policies, and procedures at all times
• Report to work as scheduled and seek approval from your supervisor in advance for any changes to the established work schedule, including the use of leave and late or early arrival and departures.
• Perform assigned duties and responsibilities with the highest degree of trust.
• Protect patient privacy at all times by keeping discussion of names and medical conditions confined to private locations, out of earshot of anyone not employed by DMCR.
• Be polite, upbeat, and professional, on the phone and in person.
• Maintain a high level of professionalism with CRAs and any Sponsor or CRO employee or representative

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