Student Success Coordinator

Bellingham Technical College invites applications for the position of Student Success Coordinator. If you are interested in designing, implementing, and assessing student enrollment at BTC and you are results oriented, can assess communication strategies, and would like to support services to boost student retention this position might be a good fit for you. Salary is $5,656 per month; $32.51 per hour. Position Duties and Responsibilities : This Federal Title III grant project is intended to help Bellingham Technical College (BTC) improve student access, persistence, and credential attainment rates through a variety of strategies. The Student Success Coordinator will focus their efforts on improving entry services and communications to better support students in BTC’s entry pipelines and ultimately increasing enrollment. The position is funded through a five-year Title III Cooperative Arrangement Development (CAD) grant project, Redesigning Professional Technical Programs for Student Access & Success. The grant is scheduled to end September 30, 2028; however, grant-funded positions are temporary, dependent upon project funding, and can end at any time funding is discontinued. Overall identification and development of effective communication, support services, and enrollment processes to increase retention of students from application to enrollment, with a focus on closing gaps; Design, implement, and assess student entry and enrollment communication campaigns and initiatives in response to evidence-based needs; Work collaboratively with Student Services Leadership Team and the Assistant Director of Student Diversity, Outreach and Retention to improve and monitor BTC’s enrollment processes and application yield; Establish assessment of support programs, services and tools from admissions to enrollment for usage and effectiveness; Collaborate closely with Institutional Planning and Assessment to identify data points necessary to monitor student progress within entry pipelines; Coordinate assessment of current student communications and support implementation of effective, timely, supportive communications; Identify and support implementation of professional development related to issues that impact the enrollment and matriculation of students from underrepresented populations; Develop and maintain a system of referrals to faculty, support services, or outside agencies as appropriate, working closely with BTC Basic Needs Navigator; Develop and provide training to BTC employees regarding assessment of practice, using data as foundation; Work with other departments on campus, including all Student Services departments, Instruction, faculty, and grant programs, as necessary to meet grant outcomes; May provide direct support to students through the enrollment process; Exercise excellent oral and written communication skills, including development of effective admission and retention communication efforts and initiatives; About Bellingham Technical College : BTC is a premier higher education institution working to provide student-centered, high quality professional technical education throughout Whatcom County and is the only technical college serving northwest Washington State. The College is uniquely positioned to offer exceptional training and educational opportunities to area residents and employers. Founded in 1957 as Bellingham Vocational Institute, it has continued to offer high-quality education in a supportive, student-first environment. BTC has been serving its region with workforce education degrees and certificates to approximately 6,000 students per year. The college provides professional technical programs and courses, adult basic education, English Language Acquisition programs, academic courses, community education, a few direct transfer degree opportunities, and two Bachelor of Applied Science (BAS) degrees. BTC works closely with regional employers and other partners to develop programs and train students to fill regional workforce demands and support economic development. BTC is committed to creating and maintaining a welcoming campus that supports diversity, promotes a sense of community, provides an effective work and learning environment, and encourages respect for individuals. As an Equal Opportunity employer, BTC values diversity and aims to recruit employees that reflect the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation. The successful candidate will be expected to contribute to a successful and supportive learning environment for a diverse student and employee population with a wide range of backgrounds and experiences. Minimum Qualifications : Bachelor’s degree in education, student services or related field, AND Two years’ experience in higher education support service programs, advising or coaching experience, with demonstrated ability to carry out projects and collaborate with work teams; Demonstrated project management experience; OR Combination of a minimum Bachelor’s degree, experience and training that provides the applicant with the knowledge and skills to perform the job will be considered. Preferred Qualifications : Master’s Degree in Adult Learning / Education; Experience in Student Services; Experience with Customer Relationship Management software; Experience in case management and coaching in higher education; Understanding of trauma informed practice; Knowledge of human and / or student development theory and practice; Workshop, seminar, presentation, facilitator, or teaching experience; Evidence of ability to work under pressure, prioritize competing demands, and be flexible. Physical Work Environment : Use of standard office equipment and computer terminals; detailed oriented; ability to work independently and with minimal supervision; excellent customer service, communications and organizational skills; accuracy in information delivery; work with various software packages including MS Word, MS Excel, MS Access, and database management; may be required to sit and / or stand for long periods of time. Regular office setting which requires 2 to 8 hours per day working at a computer and / or desk. Compensation, Work Schedule, and Benefits : Salary is $5,656 per month; $32.51 per hour The work schedule is generally Monday through Friday, 8 a.m. to 5 p.m. A regular schedule will be finalized upon hire. Candidate must be willing to work on-site for all or a portion of their schedule. Benefits : This position will receive : 8 hours per month of sick leave 16 hours per month of vacation leave 3 personal leave days (24 hours) per year Paid state / college holidays

• Vacation is eligible for cash-out at the end of the assignment. Benefits also include a Washington State insurance package including selecting one of : 6 medical options 3 dental plan options 3 vision plan options Includes : life insurance long-term disability Retirement benefits package including one of : Public Employees Retirement System (PERS) Plan 3 State Board Retirement Plan (SBRP) 401A plan TIAA Two voluntary investment (not matched) programs TIAA (403b) State Deferred Compensation (457) plan Additional optional benefits include ability to participate in : Medical Flexible Spending plan Limited Purpose Flexible Spending plan Health Savings Account Dependent Care Assistance Discounts for automobile and homeowner insurance Employee Assistance Program (EAP) Up to 21 days of military leave Up to 5 days of paid bereavement leave Paid civil / jury duty Ability to participate in a shared leave program Up to 2 days of unpaid holiday for reasons of faith or conscience Washington State and BTC Tuition Waiver programs Application Procedures and Deadline : Required application materials must be completed and submitted online at www.btc.edu / jobs and received by 5 p.m. on October 29, 2025, for priority consideration. Application materials received after this date and time may be considered until the position is filled. More information about Bellingham Technical College is at www.btc.edu or contact the Human Resources Office at (360) 752-8354. At this time, BTC is not sponsoring H-1B Visas. Required Online Application Materials : (Attachments in Word or PDF file only) Completed Online BTC Employment Application Attach a cover letter addressing qualifications and current resume Official transcripts that document the required educational qualifications will be required upon hire, but not required as part of the application materials to apply Interviews are tentatively scheduled for November 12-14, 2025 The application package and all materials submitted with it become the property of the college and will not be returned or considered for additional or future openings. Mission : Bellingham Technical College provides student-centered, high-quality professional technical education for today's needs and tomorrow's opportunities. Employment Eligibility Verification : Bellingham Technical College employs only United States citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the Department of Homeland Security. Bellingham Technical College does not discriminate on the basis of race, ethnicity, creed, color, sex, gender identity or expression, citizenship or immigration status, national origin, age, religion, disability, veteran or military status, sexual orientation, genetic information, the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability, pregnancy, marital status, or any other characteristic protected by federal, state, or local law in its programs, activities, and services. The following person has been designated to handle inquiries regarding the non-discrimination policies / Section 504 : Allison Mack, Director for Human Resources, 360.752.8354, or hr@btc.edu. For Title IX compliance, contact : Michele Waltz, Vice President of Student Services, 360.752.8440, or title9@btc.edu. Mailing address : 3028 Lindbergh Avenue, Bellingham, WA 98225. BTC publications are available in alternate formats upon request by contacting the Accessibility Resources office at 360.752.8576. Disability Accommodations : Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 752-8354; email hr@btc.edu APPLICATIONS MAY BE FILED ONLINE AT : https : / / www.governmentjobs.com / careers / btc Position #2025-00018 Student Success Coordinator Employer Bellingham Technical College 3028 Lindbergh Avenue Bellingham, WA 98225 360 752-8354 hr@btc.edu recblid b12xevwx9qqs7a0sv7yclfrfzcuk9g