VP, Operations

GCI's VP, Operations will be a strategic executive leadership role accountable for driving operational excellence and aligning operations with technological innovation and the broader business objectives of GCI. Reporting directly to the Senior Vice President & Chief Technology Officer (CTO), this role is central to ensuring that operational functions not only support, but actively advance, the organization's technical capabilities, customer experience, and long-term growth within the rapidly evolving telecommunications landscape.

Lead enterprise-wide initiatives to enhance performance, streamline processes, manage change, and foster innovation. This includes full leadership of GCI’s technical and field operations—ensuring the seamless delivery of high-quality, reliable services across Alaska’s diverse communities.

Combines deep operational expertise with strategic insight, cross-functional collaboration, and a strong commitment to cultivating a culture of teamwork, accountability, and inclusivity. Hands-on executive with a demonstrated ability to inspire teams, develop talent, and champion initiatives that drive both organizational impact and community advancement—particularly by supporting employment opportunities for Alaskans across the state.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

This leadership position requires the following non-delegable responsibilities :

• Fully own the mission, goals, operations, and results of the team and areas of responsibility.
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include :
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately.
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
• Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including terminationin an unbiased and consistent manner.

Strategic Leadership & Operational Oversight :

Cross-Functional Collaboration, Innovation & Change Management :

Team Leadership, Talent Development & Culture Building :

Customer Experience & Service Excellence :

Performance Metrics & Operational Reporting :

Financial Management & Resource Optimization :

Regulatory Compliance, Risk & Governance :

COMPETENCIES :

Minimum Qualifications :

Required :

Preferred :

DRIVING REQUIREMENTS :

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS :

The company and its subsidiaries operate in a 24 / 7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection :  At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO :   GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER : The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.