Operations Manager

Operations Manager - Bath & Kitchen Remodeling

Bath Planet of Jacksonville is a trusted, locally operated remodeling company known for delivering stylish, low-maintenance, and cost-effective bath, kitchen, roofing, siding, and window solutions to homeowners, commercial clients, and customers with accessibility needs. Backed by years of experience and a commitment to excellence, we've earned an exceptional reputation for quality craftsmanship in acrylic bath and shower systems-and we bring that same standard to every project we complete.

About the Role

We're seeking an experienced Operations Manager with a strong background in home renovation, kitchen and bath remodeling, plumbing, and general contracting. This is a full-time, management-focused position where you'll lead installation crews, oversee day-to-day operations, and ensure every project is completed to the highest standards of quality and customer satisfaction. You will report to our office in Orange Park, FL.

You'll work closely with our Project Coordinators to manage job scheduling, oversee installations, handle customer escalations, and provide on-the-job training and support. Hands-on installation experience is required, as you may occasionally assist crews in the field.

Key Responsibilities

Lead and manage installation crews, ensuring projects are completed on time and to company quality standards

Conduct morning startups, assign daily tasks, and monitor crew performance

Check in on active jobs throughout the day to ensure progress, quality, and customer satisfaction

Handle customer escalations professionally, mitigating issues and ensuring a positive resolution

Oversee installation scheduling, job completion verification, and quality assurance

Support installers in the field with technical issues or complex installations

Provide on-the-job training and ongoing coaching to installers

Collaborate with Project Coordinators to ensure seamless project execution

Manage warehouse inventory, materials, and vendor relationships

Ensure compliance with permitting, documentation, and CRM requirements

Track job costs, analyze service trends, and implement process improvements

Participate in hiring, onboarding, and training of installation staff

What We're Looking For

5+ years of experience in home renovation, kitchen and bath remodeling, or a related trade

Strong plumbing knowledge and ability to support plumbing-related installations

Background in the general contractor space

Proven leadership and team management experience

Hands-on installation experience (able to assist crews when needed)

Excellent customer service and problem-solving skills

Ability to manage multiple projects and priorities effectively

Valid driver's license and clean driving record

Compensation & Benefits

Annual base salary : $75,000-$85,000 (based on experience)

Performance bonuses based on individual and team results

Company vehicle and gas reimbursement

Supportive, professional work environment with opportunities for growth

Join Us!

If you're an experienced renovation professional ready to take the next step into a leadership role-driving quality, efficiency, and customer satisfaction-we want to hear from you!

Apply today to become a key part of the Bath Planet of Jacksonville team.