Desktop Support ___ Troy, NY (Onsite) ___ Contract

Role : Desktop Support Engineer

Location : Onsite Troy, NY

Type : Contract

Role Summary :

We are looking for a Desktop Support Engineer to provide onsite technical support for end users, ensuring smooth operation of hardware, software, and network systems. The role involves troubleshooting, installations, configurations, and maintenance of desktops, laptops, and peripheral devices in a fast-paced enterprise environment.

Key Responsibilities :

• Provide onsite Level 2 -3 desktop support for hardware, software, and networking issues.
• Install, configure, and maintain Windows operating systems, laptops, desktops, and printers .
• Troubleshoot issues related to O365, VPN, Outlook, and remote connectivity .
• Perform user account management (password resets, permissions, AD support).
• Support software installations, updates, and patch management.
• Manage and maintain inventory of IT assets and peripherals .
• Coordinate with infrastructure and application teams for escalations.
• Document incidents, resolutions, and maintain service records in ITSM tools.
• Ensure compliance with company security and IT policies .

Required Skills & Experience :

Preferred Qualifications :