Customer Service Associate

Impact Collective is hiring a Customer Service Associate in New York, NY. The Quality Customer Service Associate is required to execute all tasks regarding client services. As a Quality Customer Service Representative you will learn how to explain product benefit and use to consumers on behalf of our clients.

Customer Service Associate Responsibilities :

• Work with the customer service team to complete tasks
• Handle tasks on assigned customer accounts
• Accurate data entry and paperwork regarding customer accounts
• Proofread documents to ensure accuracy
• Responsible for the accuracy of all entries for client services and sales.
• Assist in creating new training exercises
• Maintain positive, professional, public speaking, and analysis skills
• Comfort working with iOS, Microsoft, and mobile tablets
• Create an analysis report of team success rates.
• Assist customers with questions on concerns regarding their account, troubleshoot, and solve problems

Customer Service Associate Requirements and Key Skills :

(The following are representative of the education, experience, knowledge, skills or ability required for this position)