Office Manager

Responsive Recruiter

Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. We are looking for an experienced Office Manager to organize and run the day-to-day operations of the office. This includes but is not limited to reviewing window treatment orders, booking in-home and virtual consultations, calling vendors and tracking shipments, scheduling install appointments, entering invoices, data entry, answering phones, warehouse inventory (checking in product, etc.), and overall sales staff support. You should be highly organized, have exceptional communication skills, have a strong attention to detail as well as be able to work independently and prioritize tasks and projects. A high level of computer skills experience, including but not limited to Microsoft Office and file management, is required.

Benefits / Perks

Paid Training

Career Advancement Opportunities

Flexible Scheduling

Ability to earn bonuses

Communication Tools Provided

Paid Holidays

Responsibilities

Manage and organize all office paperwork

Answer incoming phone calls promptly and professionally, providing exceptional customer service and addressing customer inquiries or concerns

Execute defined procedures / processes to eliminate errors and keep office organized

Effectively use office software to :

Schedule appointments

Review product orders

Data entry support

Collect customer payments and send review links

Track all repair activity in Excel sheet and review with management

Accurately record customer information, product preferences, and sales-related details into the CRM system

Communicate with team via email and text

Manage product delivery and installation, including checking in and laying out boxes for installation

Creating paperwork to track new orders and repairs coming into the warehouse

Follow up with suppliers, customers, and colleagues regarding issues or questions

Coordinate and schedule repair calls and / or troubleshooting with customers, review archived orders and call vendors to place repair orders

Tracking product and scheduling freight appointments

Engage with walk-in customers to understand their window covering needs and book sales appointments

Collaborate with the outside sales team, providing support as needed in areas such as scheduling appointments, preparing sales materials, and conducting follow-up calls

Qualifications

2 years of customer service / office management strongly preferred

High level of proficiency with MS Office Suite, particularly Excel and Outlook, and Quickbooks

Thorough understanding of office management procedures

Excellent organizational and time management skills

Analytical abilities and aptitude in problem-solving

Excellent written and verbal communication skills

Proficiency in customer management systems, including app-based communication platforms, Dropbox, and CRM

Must be able to lift boxes up to 50 lbs

Self-directed and able to work independently as well as with a team

Friendly, courteous, and pleasant with all types of people

Written and verbal communication skills are critical when interfacing with all levels of Budget Blinds staff and clients

Punctual and dependable

Ability to pass a drug screen test and background check

Experience with window coverings industry is helpful

Social media / marketing management is helpful

Budget Blinds began with a strong passion for building a unique niche in the window covering industry, delivering a highly personalized service to meet the needs of busy consumers in North America. We have a network of more than 1,000 franchise territories serving nearly 10,000 cities throughout the United States, Canada, and Mexico, enabling us to provide the best selection, pricing, and warranty available.