Customer Service Representative

Customer Service Representative

Position : Customer Service Representative

Schedule and Compensation : Multiple shifts available including Monday-Friday 7am-4pm ($18.75 per hour), Monday-Friday 4pm-12am ($20 per hour), and Thursday-Sunday 12am-8am ($20 per hour).

Job Description : The Customer Service Representative fields external customer questions, complaints, and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.

Core Duties & Responsibilities :

• Answer incoming customer calls and provide detailed information
• Notify customers daily of freight availability
• Data entry (domestic and international bills)
• Maintain a driver sign in log
• Maintain a cash log file
• Maintain files in order and as outlined in the operations procedures and policy manual
• Perform daily audits on all outbound shipments
• Arrive inbound manifest and close out outbound manifest in the AS400
• Consistently monitor email requests and provide detailed information in a timely fashion
• Regular and dependable attendance
• Prepare in-bond documentation (Smaller stations only)
• Acceptance of "containers" and proper documentation (Smaller stations only)
• Office cleanliness : vacuum and trash empty (Smaller stations only)
• Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
• Other duties as assigned

Requirements :

Skills :

Forward Air is an Equal Opportunity employer.

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market.

We offer surface shipping on an accelerated "time-definite" basis, delivering cargo at a specific time, but under less time-sensitive situations supplying you with a cost-effective, reliable alternative to air transportation.

We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs.

Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger / cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices.

Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive.

The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweek's 2022 "Americas Most Trustworthy Companies" publication.