CRM Manager

Job Posting:

JR101568 CRM Manager (Open)Department:

Admissions, PMPosition Type:

RegularOpen Date:

01-30-2026Close Date:

$75,000 - $85,000

Job Description:

Responsible for managing all aspects of a complex large technical project (or multiple small projects) from initiation to delivery. Ensures all targets are met on schedule and budget. Develops project charter, documents requirements, tracks deliverables and milestones, conducts user testing.

DUTIES & RESPONSIBILITIES:

• Lead the continued implementation and optimization of Slate CRM for both undergraduate and graduate admissions.
• Build and manage complex workflows, rules, queries, forms, portals, and communication campaigns to enhance admissions processes and user experiences.
• Serve as the subject matter expert on Slate functionality and best practices.
• Collaborate with admissions stakeholders to translate business needs into functional CRM solutions.
• Support data integration efforts between Slate and PeopleSoft (SIS), ensuring data accuracy, consistency, and integrity.
• Develop and maintain user training materials and provide training sessions for internal stakeholders.
• Monitor system performance and identify areas for enhancement or automation.
• Stay informed on Slate updates and new features; assess relevance and plan for implementation.
• Work with institutional research and enrollment analytics teams to support reporting and data needs.
• Serve as liaison with Technolutions, attending Slate community events and participating in user groups.
• Troubleshoot system issues and manage resolution in coordination with DoIT and/or vendor support.
• Perform other duties as assigned
  

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Experience with Slate implementation and end-to-end admissions lifecycle support.
• Slate-certified (technically or functionally), or strong engagement in the Slate community (e.g., attending Summit, regional user groups).
• Demonstrated experience building and managing workflows, rules, and custom fields in Slate.
• Strong data management and analytical skills.
• Excellent organizational, communication, and project management skills.
• Ability to work collaboratively across departments and with varying levels of technical expertise.

MINIMUM TRAINING & EXPERIENCE:

• Bachelor’s degree in information systems, Higher Education Administration, Business, or related field.
• Minimum of 3 years of experience in Slate CRM administration or management.

PREFERRED KNOWLEDGE, SKILLS & ABILITIES:

• Experience with API, SFTP, or other data integration protocols.
• Knowledge of data privacy regulations such as FERPA and best practices in handling student data.
• Prior experience in a higher education admissions or enrollment setting.
• Familiarity with PeopleSoft or other SIS systems, and experience with system integration projects.
• CONDITIONS OF EMPLOYMENT: Will require periods of weekends and evenings hours.

Additional Job Information:

Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.

Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.

Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program.

The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business.

In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.