Client Concierge

Job Description

Job Description

Salary : $25 - $30 per hour DOE

Job Overview

The client

concierge works to build, strengthen, and maintain relationships with EENY clients. They will act as a versatile individual contributor and will be responsible for monitoring VIP care, upgrade

opportunities, service plan renewals, enablement of remote monitoring subscriptions, coordination of account services

& client delight for the Service department. The role has an evolving nature and would best fit an individual with a can do characteristic who is entrepreneurial as well as eager and passionate about operating with a good blend of creativity, action, influence & negotiation. This role will have a deep understanding and passion for our Client Experience mission and build external & internal relationships.

Responsibilities and Duties

• Monitor break-fix service activity of our most important clients to ensure timely fulfillment of needs. This includes check-in with our service desk to ensure all VIPs have received a response or update on pending requests. Assist with VIP engagement via phone, text, or email as needed.
• Own and distribute weekly report to Sales / Management that summarizes break-fix VIP activity.
• Assist

Director of Service with ongoing reporting efforts, create, edit, and define reports as assigned.

Desk to ensure preventive maintenance visits are scheduled in advance and in accordance with frequency outlined in Service plan.

to :

Job Qualifications