Remote Bilingual Customer Support - Cruise Line ClientArise Virtual Solutions • Charlotte, NC, United States

Remote Bilingual Customer Support - Cruise Line Client

Arise Virtual Solutions • Charlotte, NC, United States

11 hours ago

Job type

Full-time

Remote

Job description

Work From Home : Support a Leading Cruise Line Through the Arise® Platform

Interested in earning extra income from home? The Arise® Platform connects you with remote customer service opportunities from well-known brands. By using the platform, you can offer virtual support services while avoiding the cost and hassle of commuting.

One program now available involves supporting a popular cruise line company that serves Spanish-speaking customers. If you're bilingual, customer-focused, and looking for flexible work, this could be a strong match.

Why explore programs on the Arise® Platform?

Work from the comfort and convenience of home
Choose your hours from program availability
Support well-known client programs remotely
Avoid commuting-related expenses and save time
Choose to work independently or as part of a Service Partner company

What does supporting this client program involve?

Handling inbound calls in both English and Spanish from customers planning and booking cruise vacations

Assisting travel agent partners with booking-related inquiries

Making outbound calls to internal support departments or customers for status updates and clarification

Transferring calls to appropriate departments or account representatives

Providing knowledgeable, friendly customer service while navigating multiple systems

Delivering calm, professional support to diverse callers

What it takes to succeed :

Full fluency in both English and Spanish (written and verbal)

Strong communication and listening skills

Outstanding problem-solving abilities

Patience, empathy, and a positive attitude

Ability to remain calm under pressure

Self-motivation and attention to detail

Additional details :

Instruction and certification, which may be unpaid, may be required before you can begin earning, and continuing certification requirements may apply

Certification courses can range from a few days to six weeks and may include live instruction and / or self-paced work

Service Partners are required to pay a $19.75 Platform Usage Fee for each Agent actively servicing on the Arise® Platform for each billing cycle

All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and Agent, not Arise. Agent rates often differ from rates paid to the Service Partner

Geographic and time limitations may apply based on client program requirements

Minimum servicing requirements and other client-imposed requirements may apply

Additional requirements or continuing certification may be required by some clients

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.

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Line Support • Charlotte, NC, United States

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