Sales Support Specialist

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Description

Do you love snacks? Are you looking to join an ever-evolving and rapidly growing team? PIM Brands might be exactly what you're looking for!

At PIM, we make the brands you love. Our portfolio includes Welch's Fruit Snacks, Sun-Maid Chocolate Raisins, and Sour Jacks Sour Candies, enjoyed by millions daily. We seek talented, results-oriented individuals to help build iconic snack and confectionery brands in a collaborative, dynamic, and fast-paced environment. Join us and make a lasting contribution!

Job Overview :

The Sales Support Specialist provides internal and external support to customers, brokers, regional managers, and prospects, offering information on prices, logistics, orders, inventory, events, problems, and complaints. The role involves identifying and communicating ongoing situations and opportunities to prevent customer issues through immediate action.

• Support and improve communication channels for our sales team and brokers, using a cross-functional approach to achieve goals and customer satisfaction.
• Review orders for assigned territories and sales teams, tracking from receipt to delivery.
• Collaborate with internal teams to ensure seamless execution of special events and transparency.
• Conduct order analysis, monitor trends, customer compliance, logistics fill rates, and pricing.
• Generate and review open orders daily for assigned accounts.
• Maintain files of vendor guides, agreements, and routing guides.
• Create and update customer profiles, including special handling and promotions.
• Provide reports and analytics to the sales team about proprietary information as needed.
• Monitor customer and regional scorecards, creating views based on different criteria.
• Review customer demand and forecasts.
• Maintain ongoing communication with brokers and customers.
• Identify and implement continuous improvement opportunities.
• Respond promptly and professionally to questions and requests.
• Ensure work handed off to other departments is complete and organized.
• Review monthly chargebacks and fines, making adjustments to reduce penalties.
• Coordinate with A / R, logistics, IT, BI, EDI, sales administration, and other departments.
• Develop a single point of contact model to resolve issues effectively.
• Other duties as assigned.

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Awards & Recognition :

10 Candy Company in North America

26 Global Candy Company

PIM Brands is an Equal Opportunity Employer and an e-Verify Employer.

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