Spa Locker Room Attendant
The Langham, Huntington, Pasadena, Los Angeles
Los Angeles
$20-$25,7 an hour
Full-time
Job Summary
PRIMARY OBJECTIVE OF POSITION : The Locker Attendant will be responsible for the cleanliness and stocking of all guest supplies of the Chuan Spa.
This position is a true guest service function requiring an individual that approaches the spa as it were her / his home as they welcome and care for quests during their visit at the Spa.
Housekeeping functions consume approximately 65% of the associate’s day, along with the ability to service several guests at one PONSIBILITIES AND JOB DUTIES :
Maintain complete knowledge of : oAll hotel features / services, hours of operation oAll Spa services, retail and professional products.
oFitness Center programsoScheduled daily group activities
- Maintain complete knowledge and comply with hotel and departmental policies and procedures.
- Greet each guest with a warm welcome and fond farewell.
- Provide continuous guest service, anticipation of guests’ needs.
- Maintains proper linen pars on a daily basis.
- Stock linen closets and guest lockers.
- Maintain cleanliness of linen areas.
- Upkeep cleanliness of spa locker rooms and grooming stations.
- Maintain cleanliness of all guest dry and wet lounges.
- Stock and maintain hospitality stations.
- Accommodate all guest requests expediently and courteously.
- Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction.
- Ensure that providers are paged and / or advised of arrival of all guests.
- Notify engineering with all maintenance needs.
- Assist Fitness Center, Salon & Spa when needed.
- Perform any task deemed necessary by management.
- Set up workstations with necessary supplies. Maintain cleanliness throughout shift.
- Legibly complete requisition for additional supplies / materials and submit to Spa Front Desk Supervisor.
- Review in-house guest list and be familiar with guest names and room locations.
- Maintain cleanliness of Spa.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the ary Range $20-$25.
70 Requirement . PHYSICAL DEMANDS :
- Periods of standing exceeding 50% of shifts are required.
- Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, walking.
- Ability to lift up to 50 pounds including pushing and pulling on a daily CIAL SKILLS REQUIRED :
- Ability to promote Spa products and services.
- Ability to perform job functions with minimal supervision.
- Ability to focus attention on guest needs, remaining calm and courteous.
- Ability to promote positive relations with all individuals who approach the Salon & Spa desk.
- Ability to think clearly, quickly, maintain concentration and make concise decisions.
- Ability to prioritize, organize and follow up.
- Ability to focus attention on details.
- Ability to maintain confidentiality of all guest information and pertinent hotel data.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Flexibility in CATION REQUIRED :
- Any combination of education and experience that provides the required knowledge, skills and abilities. EXPERIENCE REQUIRED :
- Previous experience in similar position.
- Over the age to legally pout ENSES OR CERTIFICATES : Certified in basic first aid and CPR preferred.
30+ days ago