IAM Operations Lead

Role : IAM Operations Lead

Location : Miami or West Palm, FL

Experience : 8+ years in IAM with 3+ years leading operations / support teams in large, regulated enterprises.

Platforms : SailPoint Identity Security Cloud (or IdentityNow / IIQ), Azure AD / Active Directory, One Identity Safeguard (PAM, Safeguard for Sudo, Safeguard Authentication Services), SSO / MFA; LDAP / Kerberos, SAML / OIDC / OAuth2, SCIM, PKI.

HRIS Integrations : Operating identity lifecycle fed by SAP SuccessFactors and SAP Fieldglass.

Systems : Enterprise Windows, Linux, and macOS identity integration at scale.

ITIL / SRE : Major incident leadership, problem / change management, SLAs / SLOs, observability, capacity and performance management.

Automation : Strong scripting (PowerShell, Python), API orchestration, configuration as code, and CI / CD practices.

Compliance : Demonstrated success maintaining SOX and NERC CIP controls and passing audits.

Communication : Clear executive and technical communication, concise incident updates, and stakeholder management.

Preferred Qualifications

Certifications : CISSP, CISM, ITIL v4, Microsoft Entra / Azure Administrator, SailPoint, One Identity Safeguard; SAFe certifications a plus.

Cloud : AWS / Azure / GCP IAM fundamentals, secrets management, conditional access, and identity threat detection.

Tooling : Experience with SIEM / SOAR, Splunk / Elastic, Prometheus / Grafana / Datadog, ServiceNow ITSM / CMDB.

Participation in on call rotation and off hours maintenance windows as needed; occasional travel for team, vendor, or audit engagements.

Key Success Metrics

Service availability / SLO attainment, MTTR and incident volume trend, change success rate, provisioning SLA compliance, certification completion on time, privileged account coverage and policy adherence, audit findings reduced / cleared, automation coverage and toil reduction.