Partner Operations Specialist

Partner Operations Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the Role

We're looking for a Partner Operations Specialist to join our Global Partner Operations team. In this role, you'll help shape how we support and scale our partner ecosystem by combining analytical thinking with strong business storytelling. You'll translate data into insights, support critical partner processes, and create materials that help leaders make clear, informed decisions.

Key Responsibilities

• Support core partner operations areas including deal registration, partner incentives, and partner governance.
• Managing PRM & CRM tool - general account information.
• Managing partner registrations and opportunity creation CRM tool.
• Communicate appropriate policy and best practices to ensure understanding of internal policies and guidelines.
• Completes partner registrations review by analyzing and auditing documents, researching and resolving processing problems.
• Analyze partner and sales data to identify trends, measure performance, and recommend improvements.
• Build PowerPoint presentations and dashboards that communicate insights in a clear and compelling way.
• Collaborate with cross-functional teams such as Channel & Direct Sales and Operations, Partner Programs, Finance, Legal to ensure alignment.
• Maintain process documentation and contribute to ongoing efficiency initiatives.

To Be Successful In This Role You Have

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.