Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Boca Raton, FL, US
Associate Team Leader

Associate Team Leader

H&R Block • Boca Raton, FL, US
2 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #9631

    Create a job alert for this search

    Team Leader • Boca Raton, FL, US

    Related jobs
    Radiology Supervisor II Full Time Days

    Radiology Supervisor II Full Time Days

    St. Mary's Medical Center • WEST PALM BEACH, Florida, United States
    Full-time
    Up to $20,000 SOB for qualified candidates, paid over 24 months.The Radiology Supervisor II is responsible for the daily operation of the Radiology department and coverage of the OR.Maintains emplo...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    Rack Room Shoes • Pompano Beach, FL, US
    Part-time
    Location : Pompano Beach, Florida US.The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policie...Show more
    Last updated: 30+ days ago • Promoted
    Beauty Team Leader

    Beauty Team Leader

    Target • Fort Lauderdale, FL, US
    Full-time
    Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Tar...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader

    Team Leader

    Marco's Pizza • Greenacres, Florida, United States
    Part-time
    Quick Apply
    Marcos pizza at Greenacres, Fl is looking for a fun, outgoing restaurant team leader that enjoys being part of the team and takes pride in their work. We reward hard work with competitive compensati...Show more
    Last updated: 30+ days ago
    Multi-Unit Team Leader Hrly

    Multi-Unit Team Leader Hrly

    H&R Block • Boynton Beach, FL, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 2 days ago • Promoted
    Electricians & Supervisors Palm Beach & Broward

    Electricians & Supervisors Palm Beach & Broward

    UNLIMITED POWER SOLUTIONS INC • Fort Lauderdale, FL, US
    Full-time
    Career Advancement Opportunities.We are seeking skilled Electricians to join our team! You will be responsible for installing and repairing wiring, electrical fixtures, and control equipment....Show more
    Last updated: 30+ days ago • Promoted
    Customer Experience Supervisor

    Customer Experience Supervisor

    TJX • Pembroke Pines, FL, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show more
    Last updated: 30+ days ago • Promoted
    Supervisor, Hoffman's

    Supervisor, Hoffman's

    Florida Staffing • Fort Lauderdale, FL, US
    Full-time
    Hoffman's Chocolates Supervisor Opportunity.Do you love chocolate? Do you love ice cream? Then Hoffman's Chocolates is the place for you! We offer a fun work environment, flexible work schedules, a...Show more
    Last updated: 6 days ago • Promoted
    Requisition SUPERVISOR - SPORTSBOOK -FT

    Requisition SUPERVISOR - SPORTSBOOK -FT

    Seminole Gaming • Pompano Beach, FL, US
    Full-time
    Oversee and manage day-to-day customer satisfaction and operations of a Sportsbook in Florida, including assisting Sportsbook Director with developing team members, providing industry-leading custo...Show more
    Last updated: 30+ days ago • Promoted
    Manager

    Manager

    American Multi-Cinema, Inc. • Hialeah, FL, United States
    Full-time
    As a Manager, you'll lead operations and people with purpose-supporting AMC's Mission while bringing our Values to life.You'll drive results through coaching, communication, and ownership, and help...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    Tempur Sealy • Boca Raton, Florida, US
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show more
    Last updated: 8 days ago • Promoted
    Requisition SUPERVISOR - CAGE

    Requisition SUPERVISOR - CAGE

    Seminole Gaming • Hollywood, FL, US
    Full-time
    Seminole Classic Casino pioneered Indian gaming when it opened as the country's first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker.The landmark casino is now...Show more
    Last updated: 30+ days ago • Promoted
    Supervisor

    Supervisor

    American Multi-Cinema, Inc. • Hialeah, FL, United States
    Full-time
    As a Supervisor at AMC, you help direct the daily performance of the theatre crew and ensure everything runs smoothly behind the scenes and in front of our guests. You lead with energy, communicate ...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    VirtualVocations • Hialeah, Florida, United States
    Full-time
    A company is looking for a Team Lead to support global content protection strategies.Key Responsibilities Supervise, train, and mentor junior team members while overseeing project assignments Pr...Show more
    Last updated: 30+ days ago
    Payment Operations Senior Manager

    Payment Operations Senior Manager

    NationsBenefits • Plantation, FL, US
    Full-time
    NationsBenefits is recognized as one of the fastest growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions.We partner w...Show more
    Last updated: 9 days ago • Promoted
    Palm Beach Gardens (Northlake Blvd) - TEAM LEADER

    Palm Beach Gardens (Northlake Blvd) - TEAM LEADER

    Bolay Enterprises • West Palm Beach, FL, US
    Full-time
    Bolay Fresh Bold Kitchen is redefining a career in hospitality.Ready to take the next step in your leadership journey? As a Team Leader at Bolay, you’ll play a key role in overseeing daily op...Show more
    Last updated: 30+ days ago • Promoted
    Hourly Supervisor & Training

    Hourly Supervisor & Training

    Walmart • Boynton Beach, FL, US
    Full-time +1
    Are you looking for a job that offers more responsibility, more pay, and more opportunity? As an hourly supervisor, you are responsible for an entire area of the store. Associates in your area will ...Show more
    Last updated: 30+ days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Boynton Beach, FL, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 2 days ago • Promoted