HR Service Center Representative (T)

Summary of Job Description :

The HR Service Center Representative position is responsible for taking, processing, and resolving standard to complex inquiries from Operations associates on a wide variety of administrative topics covered by the HR Service Center. The Representative applies the standard procedures accurately in resolving calls and emails on a timely basis and refers complex issues to higher tiers. This position provides excellent guest service to all inquiries via emails, phone calls or chats and accurately provides solutions.

Job Responsibilities :

• Responsible for taking, processing, and resolving standard to complex inquiries from Operations associates on a wide variety of administrative topics covered by the HR Service Center. Topics may include hiring, onboarding, compensation, benefits and other general HR policies.
• Draws on training, policy manuals, knowledge bases and other tools to quickly resolve the caller’s requests or issues. Accurately uses the available database tools and systems to appropriately record the nature and solution of the call.
• Applies the standard procedures accurately in resolving calls and emails on a timely basis. Refers complex issues to higher tiers such as Senior Representative or Supervisor for solutions.
• Provides excellent guest service to all inquiries via emails, phone calls or chats and accurately provides solutions.
• Troubleshoots problems and may assist less experienced team member with common questions . May assist with other administrative tasks such as mailing, child support, processing unemployment claims and responding to government agencies under supervisor’s guidance.

How we reward you :

Your background & experience :

Pay Range : P1 $28-$35 / Hour

#LI-Hybrid

Panda Strong since 1983 :

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here :

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex / gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations.  If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at PandaLOA@PandaRG.com.