Senior Technical Support Engineer III - SRP

Overview

Who We Are

Applied Materials is a global leader in materials engineering solutions, instrumental in producing virtually every new chip and advanced display worldwide. We design, build, and service state-of-the-art equipment that aids our customers in manufacturing semiconductor and display chips that power the devices we use daily. Join us in pushing the limits of materials science and engineering to develop innovative technology that transforms lives.

What We Offer

You will benefit from a collaborative work culture that promotes continuous learning, development, and career growth. At Applied Materials, we empower our team to tackle challenges and drive innovative solutions for our customers while nurturing their personal and professional growth. To learn more about our commitment to our employees, explore our benefits.

Responsibilities

Technical Support Engineer (TSE)

As a TSE, you will provide remote and on-site technical support to FSO personnel for intricate problems involving equipment malfunction, on-wafer issues, and performance enhancement programs. Leveraging advanced troubleshooting methodologies, you will establish success criteria, devise comprehensive action plans, analyze findings, perform root cause analysis, and support FSO repair activities.

• Manage multiple technical escalations while focusing on timely resolutions and quality of work.
• Participate in customer field issue meetings with FSO and collaborate with BU engineers.
• Advise best practices to enhance products, processes, or services.
• Publish Technical Lessons Learned, troubleshooting guides, and technical papers.
• Coach FSO on-site to refine their skills.
• Support Alpha and Beta Site implementations.
• Assist with NPI development during the early product life cycle and at key customer sites.
• Engage in BU DFx (Design for Service / Install) projects.
• Collaborate in the creation of innovative advanced troubleshooting tools.

Core Competencies

Business Expertise : Understand best practices and how your area integrates with others, including competitive differentiation.

Leadership : Mentor less experienced colleagues and lead small projects with manageable risks.

Problem Solving : Tackle complex problems using a fresh perspective and informed judgment.

Impact : Influence various customer, operational, project or service activities both within your team and related teams.

Interpersonal Skills : Convey difficult information clearly and work towards consensus, even in challenging situations.

Qualifications

Additional Information

Time Type : Full time

Employee Type : Assignee / Regular

Travel : Yes, 25% of the time

Relocation Eligible : No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment, irrespective of race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.