Customer Service Representative

Job Description

Job Description

Customer Service Representative (Bilingual Required)

Multiple Locations Arizona

Full-Time | In-Office

About Us :

Ayala Insurance has proudly served our community for over 25 years, providing trusted insurance solutions and exceptional customer care. We are a fast-paced, community-driven agency that values professionalism, teamwork, and long-term growth.

Position Overview :

Were seeking an experienced Bilingual (English / Spanish) Customer Service Representative (CSR) to join our team. The ideal candidate is dependable, detail-oriented, and enjoys helping clients with their insurance needs while delivering an outstanding customer experience.

Responsibilities :

• Assist clients with policy inquiries, payments, endorsements, and renewals
• Process changes, cancellations, and reinstatements accurately and efficiently
• Provide excellent customer service in person, over the phone, and via email
• Support agents by maintaining client records and documentation
• Handle incoming calls and follow up with clients as needed

Qualifications :