Support Engineer

About Augment Code

Augment Code is the only AI coding assistant built for professional software engineers working in large, production-grade codebases. Our Context Engine understands your entire repo, enabling developers to stay in flow while writing, reviewing, and understanding code. Backed by top-tier investors and trusted by engineering teams at leading tech companies, Augment Code is redefining how modern software is built.

About the Team

You'll be joining the founding support team at a pivotal moment in Augment Code's growth. This is a unique opportunity to help build the industry's most trusted and relied-on success and support organization for AI-assisted coding. We're establishing 24 / 5 follow-the-sun coverage across three global regions, and you'll work closely with GTM (Solutions Architects, Account Executives), Engineering, and Product teams to ensure no Augment user-whether using an IDE plug-in, the Auggie CLI, or remote agents- "walks alone."

About the Role

As a Support Engineer, you'll be a technical expert helping developers across North America solve complex technical challenges with Augment Code. You'll handle sophisticated troubleshooting, mentor Associate Support Engineers, and contribute to building scalable support processes. This role requires strong technical knowledge of software development, AI-assisted coding tools, and the ability to work independently on challenging problems while maintaining exceptional customer experiences.

This role is based in the North America region, providing coverage during standard business hours (Pacific / Eastern time zones) as part of our follow-the-sun support model.

In this role, you will :

• Resolve complex technical issues across IDE integrations, AI agent behavior, codebase indexing, API usage, and developer workflows
• Serve as a technical escalation point for Associate Support Engineers, providing guidance and mentorship
• Work directly with Enterprise customers via shared Slack channels, video calls, and technical deep-dives to ensure their success
• Reproduce, diagnose, and document sophisticated bugs and edge cases, collaborating closely with Engineering teams to drive resolution
• Build and maintain internal tools, scripts, and automations to scale support operations and improve team efficiency
• Develop comprehensive documentation, including troubleshooting guides, best practices, and technical knowledge base articles
• Mentor and develop Associate Support Engineers, establishing best practices and raising the technical bar
• Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies
• Partner with Engineering to contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates

You might thrive in this role if you :

Nice to have :

What we offer :

Why Augment Code?

We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.

Augment Code is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Augment Code's Applicant Privacy Policy.

Pay Transparency Notice : The actual base salary within the stated range will be based on a combination of factors such as an individual's skills, experience level, educational background, and other relevant job-related considerations.

Annual Base Salary Range

$190,000-$230,000 USD