Tier I Support Engineer - Nights

Join to apply for the Tier I Support Engineer - Nights role at RemoteWorker US

1 day ago Be among the first 25 applicants

Join to apply for the Tier I Support Engineer - Nights role at RemoteWorker US

ManTech seeks a motivated, career and customer-oriented Tier I Support Engineer Nights to join our team in Tysons, VA.

The Tier I Support Engineer will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding / scripting.

Responsibilities Include But Are Not Limited To

• First contact for all Customer service requests - Answer phones, respond to chats and emails. A customer first attitude is a must.
• Maintain response and resolution speed as defined by SLOs;
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Familiar with Product and can reference runbooks and playbooks to provide a meaningful resolution to Customer
• Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with engineers and Program Managers.
• Work Shift – this is for a night shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.

Minimum Qualifications

Preferred Qualifications

Clearance Requirements

Physical Requirements

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Staffing and Recruiting

Referrals increase your chances of interviewing at RemoteWorker US by 2x

Get notified about new Support Engineer jobs in Vienna, VA

Bethesda, MD $68,000.00-$82,200.00 4 months ago

Washington, DC $68,300.00-$151,200.00 1 day ago

IT Help Desk Engineer (Mid) / (Junior)-Remote

Washington, DC $75,000.00-$90,000.00 1 hour ago

Bethesda, MD $107,900.00-$126,800.00 4 months ago

District of Columbia, United States 2 weeks ago

Bethesda, MD $75,000.00-$90,000.00 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr