Account Director

About Knotch

We're a growth-stage technology company helping brands optimize their content performance and harness AI for marketing success. With a fast-paced, agile, entrepreneurial culture, we move quickly, adapt constantly, and thrive in dynamic environments. Through our Knotch platform, we meet our clients where they are and enable them to prove and improve their content. With our newest innovation, AgentCa managed AI service for marketerswe're transforming how marketing teams plan, adapt, and execute across digital channels.

About the Role

Knotch is seeking an experienced, strategic Account Director to lead and grow relationships across our enterprise customer base. This role is responsible for owning the commercial strategy for each account, driving renewals, expanding product adoption, and ensuring that Knotch delivers against the business outcomes defined in each Account Plan.

As an Account Director, you will act as a trusted advisor to senior marketing and content leaders; deeply understanding their goals, connecting Knotch's capabilities to their strategic priorities, and guiding the commercial partnership forward. You will partner closely with Customer Success Managers and Strategic Consulting leads (who own delivery and platform execution) to ensure the commercial strategy supports and accelerates the work being delivered across the account.

This is a highly cross-functional, relationship-driven role requiring strong commercial instincts, executive communication skills, and a deep understanding of enterprise marketing challenges.

Responsibilities

• Client Leadership & Strategy
• Own senior stakeholder relationships across a portfolio of enterprise accounts (typically 10–20).
• Establish yourself as a strategic advisor aligned to the client's business model, content strategy, and marketing objectives.
• Build, maintain, and evolve Account Plans that define business outcomes, strategic priorities, growth pathways, and commercial timelines.
• Lead executive-level conversations that articulate results, needs, opportunities, and partnership direction.
• Promote Knotch's platform and solutions to deepen adoption and strengthen strategic alignment across client teams.

Commercial Ownership

Internal Alignment & Cross-Functional Collaboration

Growth & Portfolio Management

Qualifications

How to be Successful

Why Join Knotch

The salary range for this position is $200,000-$300,000 OTE USD . Final OTE to be based on experience.

Our Benefits and Perks

Knotch is a fully remote company. Candidates may work from anywhere in the U.S. with NYC being preferred. Some of our other great benefits include :

Equal Opportunity Employer

Knotch is a US based equal opportunity employer. We strive to provide equal opportunities in all of our processes, including our hiring and employee experience. We pride ourselves on our three values : transparency, relentlessness, and inclusiveness.

We commit to daily work towards leading with empathy, reducing bias through periodic training, and engaging with and uplifting communities of marginalized groups. We condemn all forms of racism and discrimination on the basis of race, religion, ethnicity, nationality, gender identity, sexual orientation, age, marital status, pregnancy or parenthood status, veteran status, disability status or any other identifier. We encourage all employees, clients, investors, candidates, vendors, and friends of Knotch to deliver honest feedback directly or anonymously so that we may always seek to improve as an organization that is dedicated to diversity, equity, inclusion, and belonging.

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