Call Center Clinician

Job Description

Responsibilities

Heritage Oaks Hospital is part of the UHS Family of Providers which has been highly regarded as an integral part of the greater Sacramento and Northern California mental health system since 8. Conveniently located in northern Sacramento, Heritage Oaks is a fully accredited, -bed acute psychiatric hospital offering a full range of individually tailored treatment services to adolescents, adults, and senior adults, including treatment for substance abuse and chemical dependency issues with drugs and alcohol. Heritage Oaks is a Medicare provider in addition to contracts with most commercial health insurance plans. We are committed to providing service excellence to all and ensuring our patients receive the optimal level of care that will be most beneficial to their health and recovery.

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The clinician of the Call Center assists and directs all Outpatient Call Center employees under the supervision of the Director of Assessment and Referral as necessary. The clinician/nurse will ensure employees respond accordingly to calls by telephone with patients and referral sources, assist with crisis interventions for patients, manage the placement of patients across outpatient sites, and ensure that services are facilitated and coordinated with the Business Office, Utilization Management, and Partial Hospitalization Program/Outpatient Departments.

• Helps to oversee the operations of the Outpatient Call Center and provide subordinates with timely and appropriate guidance/feedback related to the job performance of Intake Coordinators
• Responsible for coordinating with A&R to ensure they are knowledgeable of Outpatient program
• Responsible for ensuring accurate data input done by call center

Schedule: M-F, 9am - 5:pm OR am - 6:pm

Heritage Oaks offers comprehensive benefits such as:

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• Generous Paid Time Off
• (K) with company match and discounted stock plan
• Career development opportunities within UHS and its Subsidiaries
• Education Assistance
• Challenging and rewarding work environment

Qualifications

Education: Minimum of a Master’s Degree in Psychology, Social Work, or related field.

Experience: Minimum of two years of experience clinically assessing psychiatric patients for inpatient/outpatient services, including understanding and application of Utilization Management skills required. History of supervising clinical staff preferred.

Licensure: Registered with California Board of Behavioral Sciences preferred.

Additional Requirements: CPR or BLS certification required.

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