Italian Speaking Customer Service for Transportation (Rail, Shipping, etc.) indu

Italian Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in international markets. We specialize in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our tailored recruitment process that matches the best candidates with the right employers to ensure successful placements. We are currently seeking an Italian Speaking Customer Service Representative for the Transportation industry, specifically related to rail, shipping, and other forms of transport. This role is ideal for individuals who are passionate about customer service and possess excellent communication skills in Italian. As part of our mission to help candidates find their dream jobs abroad, we focus on connecting talented individuals with opportunities that align with their skills and aspirations. Join us in delivering exceptional customer experiences while working in a dynamic and international environment. If you are looking for a role that not only challenges you but also allows you to make a significant impact in the transportation sector, we invite you to apply and be part of our thriving team at Patrique Mercier Recruitment.

Responsibilities

Provide exceptional customer service to Italian-speaking clients in the transportation sector.

Handle inquiries related to rail, shipping, and other transportation services promptly and professionally.

Assist customers with ticketing, bookings, and itinerary changes while ensuring accuracy.

Resolve customer complaints and issues efficiently, maintaining high standards of customer satisfaction.

Communicate effectively with internal teams to facilitate smooth operations and enhance the customer experience.

Maintain up-to-date knowledge of transportation services and policies to provide accurate information to customers.

Document customer interactions and maintain records in the customer relationship management (CRM) system.