Director Solution Engineer Manager

AI Business Process Director Solution Engineer Manager

Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from experience? Are you passionate about transforming business processes and applications through AI? If so, we are looking for you! We are seeking an AI Business Process Director Solution Engineer Manager who thrives on solving complex business challenges and driving modernization through AI-powered applications. In this role you'll lead initiatives that leverage Dynamics 365, Power Platform, and Copilot Studio to optimize workflows, enhance decision-making, and deliver measurable impact across industries. This role includes people management responsibilities, such as driving employee growth and development, executing strategic projects, and managing performance. You will orchestrate team resources, coach solution engineers, and drive mid- to long-term strategy through cross-workload capacity planning, prioritization, and utilization of resources. You'll empower your team to influence customer decisions, ensure technical wins, and streamline processes across engagements. You'll also support partner technical capacity by identifying gaps, growing the partner network, and promoting Microsoft's capabilities across the ecosystem. You will play a pivotal role in designing and deploying intelligent solutions that streamline operations and elevate business outcomes. You'll guide customers through scalable solution design, influence strategic decisions, and integrate AI agents into core business applications using tools like Copilot Studio and Power Platform. You'll ensure consistency and quality by capturing and sharing best practices, implementing cross-functional initiatives, and driving alignment across teams and channels.

Responsibilities

Build Strategy

• Builds competitive knowledge of team by enabling competitive learning and identifying experts to share knowledge. Enables team to share compete knowledge with internal teams and communities, influence compete strategies, and highlight Microsoft advantages during architecture and capability discussions. Acts as a subject matter expert on a particular competitive discipline(s).
• Maintains communications with internal partners (e.g., Account Technology Unit [ATU], Customer Service Unit [CSU] manager, SSM) on highest potential customers to pre-align technical resources to customer and customer cases based on account planning and priorities, with the flexibility to realign to minimize orchestration and enable proactive engagements as needed.
• Works with local marketing and account teams to shape strategic win and customer success plans and tailor to audience for the local markets using knowledge of Microsoft offerings, their context in the competitive landscape, and broader market trends. Ensures team is equipped to execute compete strategy, collaborating with cross-functional groups as needed. Where applicable, oversees team(s) in the building of consumption plans with moderately complex requirements in coordination with Partner and Industry Solutions Delivery teams after customer sign-off.

Education

Leverage Partner Ecosystem

People Management

Scale Customer Engagements

Solution Design and Proof

Qualifications

Required Qualifications

Preferred Qualifications