Product Support Technician
This job was posted by : For more information, please see : The PositionThe primary task of our Product Support Technician is customer satisfaction.
To achieve that, we must create a positive experience and build relationships with customers. While interfacing with customers, this individual must communicate a welcoming, polite, cheerful and understanding tone.
In addition, the Software Customer Support Technician must remain professional, patient and diplomatic while using a high level of product knowledge to find a solution that will satisfy the customer.
The Product Support Technician must have great communication skills and should feel comfortable working in a team atmosphere.
This individual must be multi-task oriented, display a positive disposition, not get easily discouraged, demonstrate an attitude of learning, and seek to understand and grow.
This individual must have a track record of dependability, consistency and follow-through.ResponsibilitiesSupport customers in the use of all Keycentrix productsTroubleshoot and resolve product issues reported by customersMaintain ongoing relationship with customers requesting assistance through our Support DeskDrive customer loyalty through actionable advice and articulate product knowledgeMaintain expert knowledge of all Keycentrix products, including hardware and softwareTrack all customer interactions completely and accuratelyIdentify opportunities to improve customer care operational efficienciesEnsure clear, prompt and efficient communication regarding customer requests and issues to appropriate team membersProduct Support Technician will be required to participate in an on-call rotation, and maintain regular work attendanceTechnical QualificationsHighly proficient with computers and technologyExcellent verbal / written communication skillsStrong ability to diagnose problems and troubleshoot to resolutionExperience in Microsoft OfficePharmacy technician experience is highly desirableEducation or CertificationsHigh School diploma or GEDPharmacy technician experience is highly desirablePhysical / Mental RequirementsAbility to communicate effectivelyHigh level of alertness, concentration, accuracy, and time-managementAble to maintain a stationary position for prolonged periods
Product Support Technician
This job was posted by : For more information, please see: The PositionThe primary task of our Product Support Technician is customer satisfaction. In addition, the Software Customer Support Technician must remain professional, patient and diplomatic while using a high level of product knowledge to...
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