Healthcare Call Center Representative

Customer Service Representative Healthcare Support

Location : Boston, MA

Schedule : Flexible, 10-hour availability window required. Shift : As a 24 / 7 healthcare support center, we offer flexible scheduling rather than fixed shifts. Candidates hired for first shift roles must be available between 6 : 30 AM and 6 : 00 PM, though actual working hours will fall within this window. Schedules are published 34 weeks in advance, providing clarity and consistency. Weekend availability is requiredall team members must work either Saturday or Sunday as part of their regular schedule. We are currently prioritizing second shift candidates, especially those open to a FridayMonday 4x10 schedule. This shift does not currently exist and would be created specifically for the right candidate.

Training : Mandatory 23 weeks, typically 10 : 30 AM 6 : 30 / 7 PM

About the Role

As a Customer Service Representative, you'll be the first point of contact for patients calling hospitals and health clinics. You'll triage calls by identifying the on-call provider, accessing contact details in the database, and routing the call appropriately. This is a high-volume role, handling up to 200 calls per day, with performance measured by KPIs such as answering 85% of calls within 30 seconds.

Key Responsibilities

• Triage incoming calls from patients to appropriate medical contacts
• Use internal systems to identify on-call providers and contact details
• Maintain high call quality and courteous communication
• Adhere to scheduling requirements including weekends and holidays
• Ensure perfect attendance during training and maintain strong attendance thereafter

Top Must-Haves

Preferred Experience

Work Environment

Onsite call center supporting 5 major hospitals and 260+ clinics. Team includes 1215 agents, 4 supervisors, and support staff. Business casual dress code. No free parking for first shift public transport encouraged.

Employee Value Proposition

Opportunity to work with top healthcare organizations in the state. Career growth potential for high performers. Essential role required to work during holidays and inclement weather.

Pay and Benefits

The pay range for this position is $22.00 - $25.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Application Deadline

This position is anticipated to close on Oct 31, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.