Help Desk Technician-Glen Rock, NJ

OPICI Family Distributing, a family-owned business in wine and spirits for over 100 years, is currently seeking a Help Desk Technician. This is an Excellent Opportunity to join Our Team and be a part of The OPICI VISION : To create extraordinary experiences through superior products and service from our family to yours.

POSITION SUMMARY : The Opici Group is looking for a dynamic outgoing Help Desk Technician to work with a family-owned company and represent fine wines and spirits from all over the world.

OPEN POSITION : Perform IT phone support, desktop / laptop installs and repairs and computer data processing across all Opici business offices and warehouses

DUTIES AND RESPONSIBILITIES :

• Taking initial telephone or email inquiries and troubleshooting and managing simple hardware, software, system or network problems
• Recognize and escalate more difficult problems to Tier 2 or 3 support
• Work with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Maintaining an inventory of installed software, managing software licensing, and follow policies and procedures for upgrades
• Support mobile devices
• Administer the Opici Business Intelligence systems
• Installing, configuring and maintaining desktop and laptop PC's and peripherals such as printers
• Installing and configuring applications and operating system software and upgrades
• Removing old equipment and performing data migration to new machines.
• Perform End of Week and End of month processes and weekly on-call rotation
• Keep required logs and system records according to procedures
• Minimum travel to all locations

SYSTEMS AND TECHNOLOGIES

QUALIFICATIONS :

COMPENSATION & BENEFITS : Salary position determined by experience Eligible for Health and Welfare Package and 401k (with Company Match). Holidays and Paid Time Off.

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