Help Desk Escalation Engineer (Level 2 / MSP)

Help Desk Escalation Engineer (Level 2 / MSP)

We're an established Managed Services Provider supporting small and mid-sized businesses across New York City, and we're looking for a Level 2 Help Desk Engineer to join our Manhattan team. This is a client-facing role where you'll handle escalations, troubleshoot complex issues, and support a wide range of IT environments. If you enjoy variety, problem-solving, and working directly with end users, this role will keep you challenged and growing.

What You'll Do

• Resolve Tier 2 tickets across desktops, servers, networking, and cloud platforms
• Support Microsoft 365, Active Directory, Windows Server, VPNs, and Exchange
• Troubleshoot networking issues including firewalls, switches, and connectivity
• Deploy and configure workstations, laptops, and mobile devices
• Document environments, procedures, and fixes in the ticketing system

What You Bring

Salary and Perks

Base pay range : $65,000.00 / yr - $75,000.00 / yr

Seniority level

Employment type

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