Position Responsibilities and Essential Functions :
Qualifications and Requirements :
3-4 years of user support or implementation experience within a technical support organization or field service organization
Experience in a call or technical assistance center supporting networks, IP Telephony, or PBX systems is preferred
Excellent customer service skills via phone and in person
Proven ability to lead by example and affect a positive change among peers
An entry level of understanding in at least one of the following key product disciplines is Preferred :
Experience with Voice / IP, PBX, or other telephony system
Understanding of WAN connectivity concepts (analog, DDS, T1, ISDN, Frame Relay, MPLS etc...).
Understanding of LAN connectivity hardware and concepts to include router and switching technologies OSPF, EIGRP, BGP.
Preferred Attributes and Qualifications :
Associate Degree or commensurate experience
3-4 year of technical support experience with client contact
Knowledge of PC hardware and software and mobile devices (Smartphones / iPads)
Experience using a ticketing System such as Clarify, Remedy, or Footprints
Knowledge of Unix / Linux / SQL
Cisco certifications (CCENT, CCNA, etc) a plus but not mandatory
Internal Mobility Criteria
Given the level of training and time required to ensure proficiency in this role, employees will be expected to remain in role for a minimum of 24 months before any internal movement, outside of Customer Care, will be approved.
Any employee below this threshold will require approval by Sr. Director or above.
Compensation Range : $30.00 to $35.00
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.
The total compensation package for this position may also include annual performance bonus, benefits and / or other applicable incentive compensation plans.
We offer Medical, dental, and vision benefits in addition to :
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Technical Support Analyst
Experience in a call or technical assistance center supporting networks, IP Telephony, or PBX systems is preferred. ...
Data Science Analyst III
ERR_DATA_EXPECTED:"(expected {0})",ERR_DATA_FORMAT:"{0} is invalid {1}",ERR_DATA_OUT_OF_RANGE:"{0} out of range ({1} - {2})",ERR_DATA_REQUIRED:"{0} is required {1}",ERR_DATA_TOO_LONG:"{0} is too long ({1} characters exceeds the maximum of {2})",JOBREQ_RTE_FIELD_KEY:"Field Key",JOBREQ_RTE_FIELD_LABEL...
Boiler/Hydronic Tankless Technical Support Specialist
What does a Technical Support Specialist do at Rinnai?. Provide phone support in the service, installation and troubleshooting of all Rinnai product. Ensure the identification, documentation, and resolution of quality/performance issues; Support in the repair and/or failure analysis of product retur...
Business Analyst Senior - Salesforce.com
We are seeking a highly skilled and detail-oriented Business Analyst to join our Revenue Technology team, specializing in Salesforce. In this critical role as a Business Analyst focused on Salesforce. To be successful in the role of Business Analyst focused on Salesforce. Business Analyst or in a si...
Data Management Analyst
Manage Product Data in the Oracle ERP database though change orders originating in the Agile PLM or Oracle Product Hub Cloud platforms. Processing & implementing Product Data Hub change orders in the Oracle ERP database, which includes a variety of ad hoc request types. Processing & implementing eng...
Entry Level Data Analyst - Remote
Java Full stack developers, Python/Java developers, Data analysts/ Data Scientists, Machine Learning engineers. We regularly interact with the Top Tech companies to give our candidates a competitive advantage-Please see us exhibiting at Oracle Cloud world /Oracle Java one (Las vegas) -2023/2022 and ...
Business Analyst
Rental Coordinator/ business analyst is responsible for allocating rental costs accurately and providing cost reporting *This job might be an outstanding fit if you are/have:* * Able to conduct and interpret basic models, produce complex business cases, and is able to perform wor...
Desktop Support Hardware Installation Technician
Desktop Support Installation Technician . This is a 4 + month contract to hire opportunity supporting a well known company in the area conducting a nation wide equipment rollout and integration. IT Support or hardware install experience is helpful but not mandatory. Scope of each project includes in...
Technical Services Support Specialist
Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely ...
Business Analyst (Relocation to India) - Virtual/Remote
We are seeking a skilled Business Analyst(UAT) to join our Client's team in Bangalore, India. The business analyst and system tester have to. While designing these test cases, the business analyst has to refer to requirement gathering documents, uses cases, user stories, design decision documents, f...