IT Support Specialist

Join to apply for the IT Support Specialist role at ark data centers

1 day ago Be among the first 25 applicants

Join to apply for the IT Support Specialist role at ark data centers

Get AI-powered advice on this job and more exclusive features.

Job Summary :

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security.

Description

Job Summary :

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security.

Essential Functions

• Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution
• Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support
• Respond to requests for technical assistance in person, via phone, and electronically, based on urgency
• Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed.
• Proactively update users on status, document resolutions and perform timely follow-ups in accordance with established policy / standards
• Assists with maintenance activities to include Microsoft servers
• Ensure accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency
• Author process and support documentation to increase first call resolutions and reducing time to resolve
• Applies knowledge to the business and provides personalized, value-added service to clients

Requirements

Qualifications :

Compensation

The compensation for this position is $37,595-50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Technology, Information and Internet

Referrals increase your chances of interviewing at ark data centers by 2x

Get notified about new Information Technology Support Specialist jobs in Independence, OH

Cleveland, OH $42,000.00-$55,000.00 2 weeks ago

Greater Cleveland $55,000.00-$75,000.00 4 weeks ago

Cleveland, OH $45,000.00-$60,000.00 2 hours ago

Cleveland, OH $70,000.00-$85,000.00 23 hours ago

Akron, OH $43,900.00-$45,000.00 3 months ago

Entry-Level IT Support Associate - Overnight (F)

Greater Cleveland $20.00-$25.00 1 month ago

Cleveland, OH $50,000.00-$55,000.00 1 day ago

Measure Tech Windows (1099 or W-2 Employee)

Berea, OH $50,000.00-$70,000.00 3 months ago

Measure Tech Windows (1099 or W-2 Employee)

Berea, OH $50,000.00-$70,000.00 1 month ago

Akron, OH $50,000.00-$60,000.00 11 months ago

Student Worker Help Desk- Campus Technologies

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr