Front Desk Supervisor

Front Desk Supervisor

Do you have a passion to create memorable moments by WOWing guests and co-workers with your gift of hospitality, creativity and leadership style? You could be the Front Desk Supervisor we are seeking!

Job Overview :

• Assisting the Front Office Manager in the day to day operations of the front desk while ensuring 100% guest satisfaction.
• Warmly welcome and register guests, to assisting with guest departures while providing prompt and courteous service.
• Ensuring the guest stay meets Hilton's Brand Standards.
• Resolving any guest issues.
• Assist with the supervision and training of the front office staff.
• Will act as MOD when required.

Requirements :

MUST have previous hotel front desk supervisory experience or hotel front desk experience. OnQ and Hilton experience preferred. Outstanding guest service skills; Strong hospitality skills. Ability to read, listen and communicate effectively in English, both verbally and in writing.

Must be able to work a flexible schedule of AMs and PMs. Must be able to work Saturdays, Sundays and Holidays. Neat and professional appearance.

Benefits :

Vacation, Sick and Holiday Pay 401(k) with company match of 4% Medical, Dental, Vision and Life Insurance Short and Long Term Disability Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance Hilton Team Member Travel Discounts Free Uniforms, Safety Shoes and Team Member Parking

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to elizabeth.levin@hiltonboca.com or call 561.852.4007 to let us know the nature of your request.

Skills :

Required : Customer Service (Expert), Critical Thinking (Intermediate)

Preferred : Problem Solving (Some Knowledge), Multi-Tasking (Novice), ONQ (Intermediate)

Education :

Required : High School or better.

Experience :

Required : 1-2 years : Hotel Front Desk and / or Supervisory Experience