Junior Technical prod support analystTCS USAAvance Consulting • Jacksonville, FL, United States
Junior Technical prod support analyst
TCS USAAvance Consulting • Jacksonville, FL, United States
3 days ago
Job type
- Full-time
Job descriptionBasic understanding of the Banking Center and ATM business Drive to learn and grow in the Production Support organization Communication skills across all levels Ability to understand technical documentation and basic system workflow Support of iPad / iOS Understanding of network configuration (wireless and wired) Strong reporting and documentation skills including experience in Microsoft Visio Production support experience Knowledge of Remedy ITSM Previous experience with BMC Remedy and Splunk Experience in hardware support Leadership skills in a matrixed environment Experience with application-centric incidents
Junior Technical Prod Support Analyst
Key Responsibilities
- Oversight and management of day-to-day production incidents within the Financial Center channel
- Provide technical knowledge and capabilities as a team member and individual contributor
- Drive communication to business partners in multiple organizations
- Direct activities related to special initiatives or operations
- Function under pressure to lead root cause identification, application restoral, and resolution
- Provide managerial non-technical summaries to leadership
Required Qualifications
Technical Skills & Experience
Preferred Qualifications
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Technical Support Analyst • Jacksonville, FL, United States
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