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MLW Administrative Client Support
MLW Administrative Client SupportWhite Plains Hospital • WHITE PLAINS, New York, United States, 10601
MLW Administrative Client Support

MLW Administrative Client Support

White Plains Hospital • WHITE PLAINS, New York, United States, 10601
1 day ago
Job type
  • Full-time
Job description

MLW Administrative Client Support

Position Summary

  • Facilitate administrative support to MLW clients (internal / external), including appropriate response to telephone inquiries, the generation of appropriate MLW statistical analysis, timely review of client outstanding reports, preparation and distribution of annual client survey and maintenance of outreach specimen guide.
  • Give assistance to Administrative Manager of Laboratory Outreach Services and MLW Client Services Liaison to ensure that all client needs are met.
  • Responsible for preparation of all educational material and customize client requisitions. Performs other duties as assigned.

Essential Functions and Responsibilities Includes the Following :

  • Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
  • Provide administrative assistance to the Administrative Manager of Laboratory Outreach Services and MLW Client Services representative to provide support to all laboratory outreach clients.
  • Responsible for on-demand / weekly / monthly report generation giving statistical analysis of the fiscal health of the department.
  • Responsible for review of client outstanding reports
  • Responsible for distribution of month client quality measured reports
  • Responsible for upkeep of phlebotomy client mileage logs
  • Responsible to ensure client reports and supplies are distributed in a timely and accurate manner.
  • Responsible for the preparation and analysis of the annual client survey
  • Responsible for the development of all custom client requisitions
  • Responsible for preparation of requisitions for assisted living facilities
  • Responsible for seasonal maintenance of the Outreach Client Specimen Guide, Registration Guide and the electronic test compendium, (Care Evolve).
  • Assist the MLW Coder and MLW Billing Liaison staff in resolution of client billing issues
  • Ensures all client inquiries are responded to in a timely manner.
  • Performs other duties.
  • Education & Experience Requirements

  • High School graduate or GED equivalent required
  • Ability to type 45 words per minute
  • Previous experience in a healthcare environment preferred
  • Medical terminology preferred
  • Ability to use basic office equipment, basic computer skills, and knowledge of CTR computer terminals a plus
  • Core Competencies

    Integrity to handle the confidential aspects of work Adaptability-ability to cooperate with others

    Stress Tolerance-retains composure under stress

    Must be able to communicate, converse and write in the English language Ability to effectively communicate with internal and external customers Attention to Detail

    Organized Flexibility Team Work

    Physical / Mental Demands / Requirements & Work Environment

  • Ability to remain in a stationary position for extended periods of time
  • Ability to perform repetitive functions, and capable of concentrating for extended periods of time
  • May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools / SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.
  • Primary Population Served

    Check appropriate box(s) below :

  • Neonatal (birth – 28 days)
  • Patients with exceptional communication needs
  • Infant (29 days – less than 1 year)
  • Patients with developmental delays
  • Pediatric (1 – 12 years)
  • Patients at end of life
  • Adolescent (13 – 17 years)
  • Patients under isolation precautions
  • Adult (18 – 64 years)
  • Patients with cultural needs
  • Geriatric (>
  • 65 years)

  • All populations
  • Bariatric Patients with weight related comorbidities
  • Non-patient care population
  • The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.

    Salary Range : $39,000.00 - $58,500.00 (based on full-time employment)

    PI643c9a7182f9-30511-38940930

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    Administrative Support • WHITE PLAINS, New York, United States, 10601

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