Director - Hosting On Prem Operations

Director Of Hosting Operations

The Director of Hosting Operations will set the vision and drive the strategy to deliver, maintain and optimize on-prem hosting operations for infrastructure services. In this role, you will lead a global organization of managed service providers, GE technologists, architects, and operational teams. You will partner closely with stakeholders across GE Aerospace sites, networks, and cloud teams to develop a comprehensive delivery model for on-prem infrastructure services that deliver competitive advantages and meet business needs.

Responsibilities

In this role you will :

• Lead a global team to design, build, and operationalize on-prem hosting infrastructure operational services supporting Compute, virtualization, storage, Edge and Data Centre / Colo services.
• Partner with multiple teams across Aerospace DT, including Cyber, CxO teams to create shared strategic roadmaps for on-prem hosting operations. Communicate these plans to Business stakeholders for awareness and adoption.
• Demonstrate strong technical leadership and people management skills including solid communication and analytical skills with thorough understanding of successful problem definition, decomposition, estimation, and resolution.
• Build, coach, mentor, and nurture a world class operational on-prem hosting services team.
• Manage capacity, velocity, and backlog across managed service providers and GE technologists to ensure business priorities are met while minimizing or eliminating technical debt across assets.
• Deploy internal products and platforms to improve team capabilities and efficiency, such as lean principals, standard work / SOPs, process automation, quality assurance and testing.
• Drive a consistent communication rhythm on organization and governance / operational status, keeping DT leadership and functional partners aligned with overall initiative-based outcomes.
• Establishing and govern a world class wing to wing operational support model.
• Set the example; drive standards across teams to eliminate duplication and rework across Aerospace.
• Plan and manage budgets related to scope of team and consumed services. Own any chargeback model and financial reallocation for hosting across GE Aerospace.
• Ensure team receives consistent messages and has clear understanding of GE Aerospace business direction, strategy, and GE Aerospace results. Make GE's Business strategy relevant to on-prem services and stakeholders.
• Establish and foster a work culture at all levels that is positive, collaborative, diverse, inclusive, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.
• Technical leadership to influence suppliers on designs that align to our standards.
• Continually ensure value for money, choose optimal technology solutions that align strategically & commercially for global infrastructure.
• Deliver and support the defined strategic roadmap for hosting infrastructure tooling and technologies.
• Demonstrate "Cloud First" thinking for hosting.

Minimum Qualifications

Bachelor's degree from accredited university or college with minimum of 8 years of professional experience OR Associates degree with minimum of 11 years of professional experience OR High School Diploma with minimum of 13 years of professional experience

Minimum 5 years of professional experience in infrastructure services and hosting (Compute, virtualization, storage) technologies.

Experience working in an ITIL environment

ITIL3 and / or ITIL4 foundation certified

Note : Military experience is equivalent to professional experience

Eligibility Requirements

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Must be willing to travel as needed.

Desired Characteristics

Must be results driven with a keen sense of urgency

Demonstrated Change Management / Acceleration capabilities

Experienced in design, performance, availability, and scalability of on-premises infrastructure

Knowledge of business and financial principles and practices including strong financial management and strong business analysis and problem-solving skills.

Demonstrated ability to manage team and service operations across the product ecosystem and make tradeoffs based on key business priorities

Ability to decompose problems and make decisions when problems or solutions are not 100% defined

Skilled in breaking down problems, documenting problem statements and estimating efforts

Demonstrated experience leading and influencing across a complex, global matrix organization

Demonstrated ownership of business decisions including outcomes and any required rework plans

Experience coaching, mentoring, and developing team members

Experience providing feedback on performance toward goals

Excellent written and oral communication skills and the ability to interface with Executive leadership with confidence and clarity

Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions

Ability to proactively identify and remove obstacles or barriers on behalf of the team

Strategic thinker with the ability to create and execute concrete action plans

Strong analytical, project management, and organizational skills

Ability to work under tight deadlines and to prioritize under pressure, influence multiple levels of stakeholders towards common goals and targets.

Adopt and leverage lean principals

Note : To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high-level guide to the role. However, it is not intended to amend or otherwise restrict / expand the duties required from each individual employee as set out in their respective employment contract and / or as otherwise agreed between an employee and their manager.

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).