Process and Performance Manager

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Job Description :

Satair is looking for a Process Performance Manager to join our team in Herndon Virginia.

In this role you will increase process maturity harmonize and improve processes throughout Customer Resolution Services (CRS) and Order to Invoice E2E process (O2I). Measure and increase process performance (e.g. process lead time reduction order / quote happy path increase). Responsibility to maintain our process landscape and leading / deploying initiatives / projects which are related to the improvement and transformation of our CRS and O2I processes. Lead and support the global CRS Process Specialist Community with colleagues in Europe Asia and Americas and colleagues from our blue channel operations (Airbus Channel) and our red channel operations (Satair Channel).

Meet the Team :

You will get an exciting job in an innovative growing global company with a world-class service ambition. Our culture is non-bureaucratic with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution support and service; we deliver excellence when its needed and where its needed so people all over the world can connect.

Your Working Environment :

The Washington D.C. metro area is home to multiple Airbus offices : In our nations capital you will find the Airbus Experience Center a collection of interactive multimedia exhibitions highlighting the extensive role the company plays in the aviation aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How We Care for You :

Financial Rewards : Competitive base salary incentive compensation which may include profit sharing schemes retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (ESOP)

Work / Life Balance : Paid time off including personal time holidays and a generous paid parental leave program.

Health & Welfare : Comprehensive insurance coverage including medical (traditional and high-deductible health plans) prescription dental vision life disability Employee Assistance Plan (EAP) and other supplemental benefit coverages.

Individual Development : Upskilling and development opportunities through our global Leadership University including unlimited access to 10000 e-learning courses focusing on ways to develop your employability certifications career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges :

Primary Responsibilities : 95%

Maintain update and improve CRS / O2I Process Landscape

Align with internal stakeholders on E2E Processes

Participate in and deploy projects (LBIP and agile)

Manage system requirement definition and validations

Discover automation potential and support automation of CRS processes

Provide training / communication to internal customers with regards to changes in way of working

Participate in CRS Process Specialist (PS) Community be the local PS focal point

Other duties as assigned :

Up to 5% ad hoc tasks to support the strategic goals of Process and Improvement Team

Your Boarding Pass :

Degree in Business Administration Mechanical Engineering Industrial Engineering Computer Science Supply Chain Management Economics or equivalent experience

Professional experience of 6 years in the area of process improvement (or comparable)

Experience in customer service organizations desirable with direct customer interactions

Challenge the status-quo improver mind-set and customer focus

Digital flare able to understand and enable the (digital) growth of our company

Strong background and / or experience in Process Management :

process mapping methods

knowledge about process improvement project / initiative

Experience in Project Management especially stakeholder management

IT savvy (SAP Business Intelligence Tools Ticketing tools or similar)

Ability to travel domestic / internationally up to 10%

Authorized to work in US without current or future need for visa sponsorship

Physical Requirements :

Onsite or remote : up to 40% remote

Vision : able to see and read computer screen and other electronic equipment with screens able to read documents reports and engineering drawings. Daily computer usage

Hearing : able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. daily virtual meetings

Speaking : able to speak in conversations and meetings deliver information and participate in communications. daily conversations and meetings

Equipment Operation (personal computer telephone copies fax machine and related office equipment and using electronic identification card to enter building floors and internal doors) : able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily computer usage

Carrying : able to carry documents tools drawings electronic equipment up to 30lbs / 14kgs.

Lifting : able to lift documents tools drawings electronic equipment up to 30lbs / 14kgs.

Pushing / Pulling : able to push and pull small office furniture and some equipment and tools.

Sitting : able to sit for long periods of time in meetings working on computer. Daily

Squatting / Kneeling : able to squat or kneel to retrieve or replace items stored on low shelving.

Standing : able to stand for discussions in offices or on production floor.

Travel : able to travel independently and at short notice. Listed above 20%

Walking (include routine walking such as to a shared printer to retrieve documents) : able to walk through office and production areas including uneven surfaces . Able to walk

Personal Protective Equipment required : Required PPE includes but is not limited to Safety Shoes Safety Glasses Hearing Protection Respirators / Masks and / or Protective Gloves as required by site and / or customer site

Administrative position only PPE required : Steel-toed shoes are required for all shop floor visit appropriate hearing / eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company : Satair USA Inc.

Employment Type : US - Direct Hire

Experience Level : Professional

Remote Type : Flexible

Job Family :

Improvement & Performance Management

Job Posting End Date : 12.12.2025

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetics pregnancy marital status veteran status or other legally protected addition to federal law requirements Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion demotion termination layoff recall transfer leaves of absence compensation benefits and training. Airbus expressly prohibits any form of workplace harassment based on race color religion sex sexual orientation gender identity national origin age disability genetics pregnancy marital status veteran status or other legally protected status. As a matter of policy Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will meaning either the company or the employee can terminate the employment relationship at any time with or without cause with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

Required Experience :

Manager

Key Skills

Arabic Speaking,Access Control System,B2C,Account Management,Legal Operations,Broadcast

Experience : years

Vacancy : 1