Field Service Engineer
Job Overview:
This is a battery-focused technical customer service position that will handle all aspects of field service in support of CelLink’s continued growth. Safety and overall customer satisfaction are the most important keys to success in the role. When not in the field, the person will support Quality Engineering in our manufacturing and NPI facilities. This position will report to the VP of Quality with a dotted line to the VP of Business Development.
**Essential Duties and Responsibilities **
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
Responsible for all field service requests including troubleshooting, testing, and repairing parts in the field.
Provide white glove service and customer support during field visits.
Develop service manuals which describe and detail the steps for all service operations that may be performed in the field for flex circuit products in all application verticals for CelLink products.
Responsible for training customer technicians to service CelLink products.
Develop CelLink’s High Voltage safety training program including general Li-Ion battery safety principles.- Training should be a five-tiered training and certification program that covers everyone from general office workers to advanced engineers.
Help to devise company processes for warranty and service including actual repair and troubleshooting techniques. Create solutions for making things serviceable that may not have been originally intended to be serviceable.
Participate in DFMEA and design reviews for CelLink circuits with a focus on serviceability, rework-ability, and connector robustness.
Manage service kits and tools.
Responsible for developing and operating a Failure Analysis lab.- Analysis of failed parts- potting, sectioning, 8D, microscopic examination
Collaborate with cross-functional teams (Design/NPI/Manufacturing) across various locations to share analysis and findings from FA and engage in activities leading up to implementation of solutions for found issues. Document field service lessons learned for all FA findings within the company.
Quality Engineering support of day-to-day manufacturing quality needs for a high volume manufacturing site including in-line/end-of-line inspection/functional tests, resolution of customer quality issues via 8D/5 Whys/Fishbone, Gauge capability studies, GR&R (MSA), tool matching, measurement uncertainty studies for metrology equipment, PPAP and qualification activities for new programs, and quality data analysis and reporting.
**Minimum Qualifications (Knowledge, Skills and Abilities): **
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
**Must Have: **
Nice to have:
You should be proficient in:
Machines & technologies you'll use:
Field Service Engineer • Georgetown, TX, US
About the Role Coffee Service Specialists is hiring for Apprentice and Journeyman level full-time and part-time Field Service Technicians to join our team and provide professional and reliable serv... Show more
Customer Service Advisors/Lube Technicians.Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer servi... Show more
Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States.Electrical Power Generator - Field Service Tech.The hours of the position are Monday-Friday from 7 AM to 4 PM.... Show more
Hutto Austin - Hutto, TX 78634.Position Title: Service Advisor.Central Power Systems & Services is a privately held company with deep roots going back to 1954.Our Mission Statement is forging long-... Show more
Come join our team and open the door to an amazing career at Cedar Park Overhead Doors! We have an immediate opening for a Field Sales Supervisor at our Cedar Park, TX location.With divisions in Ce... Show more
Come join our team and open the door to an amazing career at Cedar Park Overhead Doors! We have an immediate opening for a Field Sales Representative at our Cedar Park, TX location.With divisions i... Show more
Storage Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Represent... Show more
Sales Floor Department Supervisor.What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers ... Show more
Director of Field Lead Generation.Part-Time with opportunity to grow into Full-Time.Come join our team and open the door to an amazing career at Cedar Park Overhead Doors! We have an immediate open... Show more
Quality Automotive Service Advisors.We are growing and looking for Quality Automotive Service Advisors to work with our Quality Dealership representing a Quality Product! Our Service Advisor should... Show more
Principal Mechanical Design Engineer.Data Center Infrastructure Team.Requires up to 20% domestic and/or international travel (rare).We are seeking a highly skilled, technically proficient and detai... Show more
The Photomask Inspection Process and/or Equipment Engineer will serve as a key technical contributor supporting KLA (6XX, 5XX, SLF, and 3XX) mask inspection Systems for photomask manufacturing.As p... Show more
Principal Electrical Design Engineer.Data Center Infrastructure Team.Requires up to 20% domestic and/or international travel (rare).We are seeking a highly experienced and innovative Principal Cont... Show more
Round Rock Hyundai, a Penske Automotive Group dealership, is looking for a Service Advisor to join our team and deliver extraordinary customer experiences.At Penske Automotive Group (PAG), we striv... Show more
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.This position will also assume shift ... Show more
Job Title : Principal Mechanical Design Engineer Job Family : Mechanical Design Engineering Organization : Data Center Infrastructure Team Location : Remote* OR Austin, TX *Requires up to 20% domes... Show more
Insurance Agent- Sales, Customer Service.Location: Georgetown, TX 78626, USA.Sign-On Bonus Opportunity of up to $1,000*.Lucrative incentive sales plans, bonuses and sales contests.No Cold Calling- ... Show more
Job Category: Car Wash Attendant.TX 349 - Mayfield Ranch 3050 RM 1431 Round Rock, TX 78681, USA.TEXT "GOMILES" to 720-459-4415 to APPLY!.GO Car Wash is one of the fastest-growing car wash operators... Show more
Service Sales Account Managers.Control Systems is hiring and looking for Service Sales Account Managers to join our fast-growing team! We are a destination employer for highly motivated team member... Show more
Customer Service Advisors/Lube Technicians.Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer servi... Show more
