Senior Account Manager, Strategic Accounts

About the Account Team

Our Account teams manage the full post-sales lifecycle, helping existing customers leverage Mixpanel to analyze, measure, and improve their products. The Mixpanel team that manages the lifecycle of our top Strategic accounts consists of two roles :

• Account Managers are initially responsible for nurturing and driving adoption & utilization in an account, then expanding our existing footprint. They focus on value realization, executive relationships, renewals, and strategic expansions. They identify new business units or teams that could benefit from Mixpanel, navigate to decision-makers, and run sales motions to land those expansion opportunities.
• Customer Success Architects work with the AM to implement and onboard customers across a shared book of business, driving adoption and organically growing our most strategic accounts. They are usually the primary technical contact, interacting daily with customer users and stakeholders to ensure full leverage of Mixpanel. They also act as a connection point to Mixpanel’s Product and Engineering teams supporting our largest customers.

About the Role

This is a hybrid role based in the San Francisco Bay Area. The Senior Account Manager supports implementation, onboarding, adoption, utilization, renewal, and expansion activities for Mixpanel's top accounts. They are responsible for the overall health of a customer, ensuring value is delivered, and for maintaining relationships with senior stakeholders. The role involves ensuring customers learn from their data and expand their investment with Mixpanel, both within their organization and to subsidiaries. It combines commercial skills (renewal & expansion) with technical knowledge (product adoption) to bring value to enterprise customers.

The Senior / Strategic Account Manager will develop relationships with senior and VP-level buyers, presenting to C-level audiences and leading strategic conversations. They are highly organized, customer-focused, and capable of managing complex projects and prioritizing requests.

Who You Are :

Responsibilities

Requirements

Bonus Points

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