Strategic Account Manager

Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.

Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic.

You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.

About the Role

As a foundational team member on Metronome’s Customer Growth team, you’ll own a mission-critical role, partnering directly with our most strategic customers to drive their business forward. As the account owner you’ll build strong, impactful partnerships, spanning from hands-on account management to capturing new growth opportunities, championing customer needs with our product team, providing business and technical guidance and ensuring our clients see the full value of Metronome and a usage-based approach.

Step into a role that’s central to Metronome’s revenue engine and the future of our customers’ success. Join us in delivering an unmatched customer experience and maximizing every opportunity for growth.

What You'll Do

• Lead key client meetings, including Executive Business Reviews (EBRs) and roadmap discussions, to drive towards shared goals, review progress, and explore new growth opportunities.
• Own upsells and expansion opportunities by analyzing client usage data and aligning solutions with their evolving needs.
• Act as the primary escalation point for tricky client issues, troubleshooting with internal teams and proactively managing risks to maintain high client satisfaction.
• Translate client feedback into actionable improvements with product and engineering teams, ensuring the product evolves in alignment with customer needs and market trends.
• Drive end-to-end project plans for complex deployments, coordinating timelines, resources, and deliverables across internal and client teams.

Impact You'll Have

Qualifications

Bonus Points

Compensation

The estimated base salary range for this role is $150,000 - $200,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

for Full-time employees :

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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This role requires you to be in San Francisco or New York City. Are you willing to relocate if offered the role?

What has been the largest book of business you've been responsible for (from a revenue perspective)?

Please provide the number of strategic / enterprise clients you've supported at any one time?

Please provide an example of turning around an unhealthy account.

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