Strategic Account Manager

Overview

The Strategic Account Manager (SAM) is the long-term commercial owner and primary hunter within our largest, most critical enterprise accounts. As an individual contributor, you will own a significant quota focused on maximizing Net New Annual Recurring Revenue (NNARR) and Customer Lifetime Value (CLV) through expansion and upsell. You will work closely with the RapidSOS Forward Deployed Architect (FDA) to co-develop customized solutions that unlock strategic growth and drive new business inside assigned incumbent accounts.

What you'll do

• Account Growth & Relationship Management : Own long-term commercial relationships post-sale. Understand customer goals, operations, and success metrics to drive adoption, retention, and growth. Serve as the primary commercial contact.
• Solution Selling & Expansion : Identify upsell, cross-sell, and new solution adoption opportunities. Partner with the FDA and Product teams to position capabilities across multiple lines of business and maximize CLV.
• Renewal Strategy & Retention : Own renewal forecasting, negotiation, and execution. Proactively mitigate churn risks by addressing value gaps and ensuring measurable ROI.
• Executive Engagement & Advocacy : Build and maintain executive relationships (C-suite, Product, Safety, Operations). Drive thought leadership and mutual growth planning.
• Customer Success Partnership : Collaborate with Customer Success Managers to ensure adoption milestones are met and value realization is demonstrated. Co-create account success plans aligned with KPI goals.
• Operational Excellence & Data Insights : Maintain CRM accuracy, pipeline visibility, and forecast discipline. Use usage analytics and ROI reporting to inform expansion and renewals.
• Customer Advocacy & Enablement : Identify advocates within customer organizations and drive case studies, reference calls, and co-marketing initiatives.
• Internal Collaboration & Enablement : Partner with Sales Engineering, Product, Legal, and Finance to optimize commercial terms and operational requirements for long-term success.

What we're looking for in our ideal candidate

What we offer

Starting pay for a successful applicant depends on experience and other factors. The base salary range is $140,000 - $165,000, with a potential OTE of $280,000 - $330,000. This role may be eligible for equity options. If you are based in California, refer to the California residents information linked here : https : / / rapidsos.com / privacy / california /

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Interested in the role but don’t meet 100% of the requirements? We encourage you to apply; your unique skills and experience may be a match.

For more about RapidSOS, visit www.RapidSOS.com.

San Francisco, CA

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