Senior Team Lead

Senior Team Lead

Camping World is seeking a Senior Team Lead for our growing Roadside Assistance Team. In this role, you'll serve as a key operational leader, supporting both the agent and leadership levels to ensure service excellence, performance consistency, and ongoing process improvements. The Senior Lead plays a pivotal role in mentoring Team Leads, driving accountability across the group, and collaborating cross-functionally to align operations with company goals and service standards. This role is ideal for someone passionate about developing others, optimizing performance, and ensuring every member experience reflects our commitment to excellence.

Leadership & Real-Time Floor Management

• Maintain consistent visibility and engagement across the floor to ensure service levels, adherence, and productivity targets are achieved.
• Monitor real-time dashboards, call queues, and agent availabilitytaking immediate action to balance workload, manage idle time, and support call flow.
• Provide daily leadership, guidance, and support to Team Leads and their teams, ensuring alignment with departmental goals and service expectations.
• Collaborate with Workforce Management to maintain optimal coverage and respond proactively to real-time volume changes.

Coaching & Development

Operational Excellence

Strategic & Cross-Functional Support

Engagement & Culture

Qualifications

General Compensation Disclosure :

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

Pay Range : $20.52-$24.80 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit www.mycampingworldbenefits.com.

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.