Platform Admin

Job Title : Platform Admin (with GCP and Big query)

Location : Bolingbrook, IL

Job Description :

Candidates should have the experience in Platform Admin role with GCP Big Query, Power BI, Collibra, Reliability, and Performance of enterprise platforms

Core responsibilities : A Platform Support Lead is responsible for the following areas :

Technical guidance : Serving as the highest point of escalation for complex and high-priority customer issues involving BigQuery. This requires a deep understanding of BigQuery's architecture, data processing, and integration with other Google Cloud services.

Process optimization : Developing and implementing improved support processes, including incident response, root cause analysis, and communication protocols.

Customer engagement : Maintaining strong relationships with key customers and acting as a technical liaison between the support team and product management or engineering teams.

Product feedback : Gathering customer feedback and identifying recurring technical issues to inform product development and improve the overall user experience.

Performance metrics : Defining and monitoring key support performance metrics, such as resolution time and customer satisfaction, to ensure high-quality service delivery.

Key skills and qualifications :

Expertise in GCP and BigQuery : In-depth, hands-on experience with BigQuery, including data loading, SQL queries, data modeling, and performance optimization. Strong knowledge of other related GCP services like Dataflow, Cloud Storage, and Pub / Sub is also essential.

Technical troubleshooting : Strong analytical and problem-solving skills to diagnose and resolve complex technical issues, often under pressure.

Communication skills : Excellent verbal and written communication skills to effectively interact with customers, team members, and senior management.