Customer Development Manager

Customer Development Manager Fms

The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education / development of customer interest in additional Ryder services (including : Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process.

Essential Functions :

• Maintain regular and consistent contact with customers to meet customer requirements. Develop a sales penetration plan. Segment account base by opportunity for growth and potential for risk. Present Ryder services and capabilities. Develop relationships with all customer buying influences. Develop a complete understanding of customers' business, goals and objectives. Work with RIL to develop opportunities for the application of those services as appropriate. Serve as a facilitator between customer and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to the customer. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor CSI results by account. Develop knowledge base of competitive alternatives. Contribute to an effective transition of accounts sold.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers' business & operations.
• Training and improvement of sales skills, industry knowledge and personal growth needs.

Additional Responsibilities :

Skills and Abilities :

Qualifications :

Job Category : Outside Sales

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type. Compensation ranges for the position are below :

Pay Type : Salaried

Minimum Pay Range : $60,000 + Uncapped Commission

Maximum Pay Range : $60,000+ Uncapped Commission

Benefits Information :

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and / or badging or background requirements of the customer to which you are assigned.